Junior Account Manager - Italy

ppIsola, an industry leader in global materials sciences whose mission is to improve life by enabling innovation in electronic products, is hiring an Account Manager. /p h3THE ROLE /h3 pThe Account Manager (Junior) is a critical early-career development role designed to build the next generation of commercial talent within Isola. This position focuses on developing foundational sales, technical, and customer-facing capabilities while gaining exposure to the company’s products, markets, and industry dynamics. /p pWorking under the guidance of a Senior Account Manager, the role combines structured learning with hands‑on experience, including management of a small portfolio of developing customer accounts. The position supports account execution, day‑to‑day customer engagement, and cross‑functional coordination, while progressively building toward greater ownership and commercial responsibility. /p pThis role serves as an important link between customers and internal teams, ensuring clear communication, responsiveness, and alignment to customer needs. Over time, the individual is expected to expand their scope, deepen industry knowledge, and transition into broader account ownership as part of a defined career progression. /p h3Account Revenue Management /h3 ul liManage a small portfolio of low‑complexity or developing customer accounts with guidance from a Senior Account Manager /li liSupport delivery of revenue targets for assigned accounts and contribute to overall regional sales goals /li liMaintain accurate CRM data, including customer activity, opportunities, and forecasts /li liAssist in preparing quotes, tracking orders, and supporting basic commercial activities /li /ul h3Customer Relationship Management /h3 ul liAct as a day‑to‑day contact for assigned customers on routine topics (orders, status updates, basic inquiries) /li liBuild working relationships with customer contacts and support ongoing account engagement /li liDevelop understanding of customer needs, applications, and business processes /li liCapture and share customer feedback with internal teams /li /ul h3Cross‑Functional Collaboration /h3 ul liWork with inside sales, technical service, and supply chain teams to support customer requirements /li liCoordinate responses to customer inquiries and ensure timely follow‑up /li liSupport resolution of routine customer issues related to delivery, quality, or service /li /ul h3Product Commercial Support /h3 ul liSupport the introduction of products within assigned accounts through customer follow‑up and coordination /li liAssist in gathering customer input for product development and improvements /li liParticipate in customer discussions related to product usage and applications /li /ul h3Account Development Support /h3 ul liSupport the execution of account plans developed by Senior Account Managers /li liIdentify basic growth opportunities within assigned accounts and escalate as appropriate /li liGain exposure to account planning, pricing, and commercial decision‑making processes /li /ul h3Supply Chain Demand Support /h3 ul liAssist with order tracking, demand alignment, and communication of customer requirements /li liSupport coordination of urgent orders and basic forecasting activities /li liLearn processes related to planning, inventory, and customer supply requirements /li /ul h3Customer Support Issue Resolution /h3 ul liPartner with internal teams to ensure timely resolution of customer inquiries and issues /li liCommunicate status updates clearly to customers and internal stakeholders /li liEscalate more complex issues to senior team members /li /ul h3Industry Customer Exposure /h3 ul liParticipate in customer meetings and internal reviews to build commercial and technical knowledge /li liSupport preparation for customer visits, presentations, and reviews /li liFollow company policies related to pricing, commercial terms, and customer interactions /li liEscalate risks or concerns related to customer satisfaction or account performance /li /ul h3Qualifications /h3 ul liBachelor’s Degree (Laurea Triennale) in Business, Engineering, Economics, or a related field required /li li0-2 years of experience in sales, account management, or related commercial/technical roles (internships or relevant experience acceptable) /li liFluency in Italian and English required /li liWillingness to travel domestically and within Europe (approximately 20–30%) /li liStrong communication and interpersonal skills /li liBasic commercial acumen and problem‑solving capability /li liAbility to work cross‑functionally and coordinate activities across teams /li liAbility to communicate effectively in an international environment across multiple languages /li liStrong organizational skills and attention to detail /li liWillingness to learn and develop sales, technical, and business knowledge /li /ul /p #J-18808-Ljbffr