Deputy Manager Customer Experience & Sales

ph3Diventa parte di una storia iconica: /h3pDa Calvin Klein crediamo nell’importanza di promuovere una cultura inclusiva e collaborativa, celebrando prospettive, esperienze e valori diversi per creare un legame autentico con i nostri collaboratori e consumatori. Unisciti a noi e contribuisci in modo significativo al mondo, con infinite opportunità per costruire il tuo futuro. Immergiti nell’universo Calvin Klein qui! (, , ) /ph3Be part of an iconic story. /h3pPVH is the growth platform for Calvin Klein and Tommy Hilfiger. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. /ph3The Team /h3pReporting to the Store Manager, the Deputy Manager Customer Experience Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback. /ph3The Position /h3ulliEnsure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers. /liliSet daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction. /liliTrain and coach the team on standards, including customer service, product placement, and efficient time management. /liliAssist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives. /liliSupport recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture. /liliProvide continuous feedback to the team, fostering their professional development and addressing performance concerns. /liliFacilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates. /liliOversee CRM activities to achieve retention, upgrading, and prospect conversion targets. /liliCollaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store. /liliMonitor key performance indicators (KPIs) for continuous /li /ul /p #J-18808-Ljbffr