Emea - Clinical Customer Success Manager/Mtra

h3EMEA - Clinical Customer Success Manager/MTRA /h3 pAzienda : Airs Medical Tipo Lavoro : Full Time Italy /p h3Descrizione Lavoro - EMEA - Clinical Customer Success Manager/MTRA /h3 pbDescription /b /p pAbout AIRS Medical /p pAIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. EMEA and Japan operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives. /p pOur flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow. /p pAIRS Medical has been recognized with Frost Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenge (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI. /p pAs we continue expanding globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency. /p h3Requirements /h3 h3Roles Responsibilities /h3 pWe are looking for a Customer Success Manager manager to be the trusted advisor to our customers. The expected role is to drive business value for customers through the use of SwiftMR, and engage with customers to provide our best practices to maximize the value of our solution. /p ul liInstall and configure the MRI enhancement solution at new customer sites, including optimizing MRI scan parameters and integrating with customers' IT infrastructure. /li liProvide comprehensive training to customers on product usage to ensure optimal outcomes and satisfaction. /li liAddress and resolve inquiries related to product performance, image quality, and usage. /li liEducate channel partners on product installation, MRI scan parameter setups, and best practices to ensure success. /li liWork closely with the Head of Customer Success and Business Development Managers to align sales priorities, drive renewals, and implement customer success strategies. /li liAlign with the Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers. /li /ul h3Qualifications /h3 ul liA bBA/BS degree /b, radiographer qualification, or equivalent professional experience. /li lib3+ years /b as an bMRI Application Specialist or Engineer /b, with expertise in MRI protocol optimization, preferably in a clinical setting. /li /ul ul liProven ability to troubleshoot and resolve complex technical issues, particularly related to MRI image quality. /li liInterest in IT, with a willingness to learn about network and software troubleshooting. /li liDemonstrated responsibility and proactiveness in addressing urgent customer inquiries and collaborating with team members to resolve issues. /li liStrong verbal and written communication skills in bEnglish /b; proficiency in bItalian/French /bis a significant advantage. /li liPassion for staying updated on new technologies and leveraging this knowledge to deliver exceptional customer value. /li liAn open-minded and creative individual, well-suited to an innovative scale-up environment with the flexibility to adapt to evolving needs. /li liAvailability to travel primarily within the bEuropean region. /b /li liLocation: Italy /li /ul h3Benefits /h3 h3Work Conditions and Environment /h3 ul liWork type: Full time under EOR /li liWork from home, with occasional business travel /li liCollaborate with team members around the country and the world /li liPaid Time Off (30 days) /li liOnboarding gifts and home office supplies /li liTraining Development /li /ul h3Hiring Process /h3 ul liDocument Screening /li liCognitive Assessment /li liCompetency-based interview (Hiring manager, HR) /li liCompetency-based interview (Peer interview, HR) /li liCulture-fit Interview (CEO) /li liOnboarding /li /ul #J-18808-Ljbffr