Client Success Manager- Italy

ph3Client Success Manager- Italy /h3 pAzienda : Forwood Safety Tipo Lavoro : Full Time Italy /p h3Descrizione Lavoro - Client Success Manager- Italy /h3 pThe Client Success Manager (CSM) plays a critical role in helping clients realize measurable business value through the successful adoption and ongoing use of Forwood's solutions. Acting as a trusted advisor, the CSM partners closely with customers to drive engagement, maximize outcomes, strengthen long-term relationships, and support retention and growth. This role ensures clients achieve their safety and operational objectives while advancing Forwood's mission to eradicate workplace fatalities. /p h3Main Responsibilities /h3 ul liLead the end-to-end onboarding and implementation of Forwood solutions, ensuring timely deployment and achievement of agreed success criteria. /li liDevelop and execute implementation plans, including project timelines, milestones, stakeholder engagement, and change management activities. /li liFacilitate workshops, training sessions, and enablement programs to support user adoption and operational readiness. /li liPartner with client stakeholders to establish measurable objectives, success metrics, and implementation outcomes. /li liServe as the primary customer contact and trusted advisor for a portfolio of strategic clients. /li liBuild strong relationships with executive sponsors, business leaders, and operational stakeholders. /li liConduct regular success reviews to assess progress, address challenges, and align on strategic priorities. /li liCollaborate with Account Managers to plan and deliver Business Reviews (QBRs) that demonstrate value, highlight achievements, and identify future opportunities. /li liDevelop a deep understanding of each client's business, operational challenges, and safety objectives. /li liOwn customer success plans and roadmaps, ensuring alignment between client objectives and platform utilization. /li liDrive adoption of Forwood solutions by identifying opportunities to increase engagement, expand use cases, and improve user outcomes. /li liMonitor customer health indicators, usage trends, and engagement metrics to proactively identify risks and implement mitigation strategies. /li liLead retention efforts by addressing customer concerns, removing barriers to success, and ensuring continuous value realization. /li liSupport account growth initiatives by identifying opportunities for additional products, services, and strategic partnerships /li liDevelop and maintain deep expertise in Forwood's products, industry applications, and customer value propositions. /li liProvide consultative guidance to clients on best practices in critical risk management, safety leadership, and digital adoption. /li liCapture customer feedback and insights to inform product development, service enhancements, and customer experience improvements. /li liContribute to the creation of knowledge resources, implementation methodologies, training materials, and best practices. /li liWork closely with Product, Engineering, Support, Sales, and Marketing teams to ensure exceptional customer experiences. /li liAdvocate for customer needs internally and help prioritize improvements that deliver the greatest customer impact. /li liShare customer success stories, insights, and lessons learned to support continuous organizational improvement. /li /ul h3Key Requirements /h3 ul liDemonstrated ability to manage and grow client relationships in a SaaS or technology environment. /li liStrong communication, presentation, facilitation, and stakeholder management skills. /li liExcellent project management and organizational capabilities. /li liAbility to manage multiple priorities and work effectively across cross‑functional teams. /li liFluency in English and at least one Southern European language. /li liExperience implementing or supporting enterprise SaaS solutions. /li /ul h3Why Join Forwood? /h3 ul liHelp some of the world's largest organizations improve safety performance and manage critical risks. /li liInfluence how technology is used to save lives and prevent serious workplace incidents. /li liWork with a passionate, global team committed to making a meaningful impact. /li liContribute to the ongoing evolution of a market‑leading critical risk management platform. /li liBuild a rewarding career with an innovative and purpose‑driven organization /li /ul /p #J-18808-Ljbffr