Retention & Prevention Manager

The PROFESSIONAL Business Unit drives digital transformation for accountants and labor consultants. In this role, you will lead a high‑impact Retention & Prevention Manager team, focused on reducing churn, deepening customer relationships, and anticipating customer risk.

Key Responsibilities

• Define and execute end‑to‑end retention and prevention strategies, from planning and prioritisation to accountability.
• Translate quantitative and qualitative data into actionable intelligence, anticipating risk, uncovering root causes, and recommending corrective actions.
• Build strong alignment with Sales, Operations, and Product Marketing to ensure strategy is effectively implemented.
• Thrive in ambiguity, making timely, informed decisions even when the full picture is not yet formed.
• Introduce scalable processes, tools, and initiatives with an invent‑and‑simplify approach.
• Lead complex customer negotiations, crafting sustainable, value‑driven solutions.
• Maintain a regular on‑site presence at the Pesaro Headquarters to support the business with timely, direct assistance.

What You Bring

• A data‑driven mindset with proven ability to interpret churn and retention KPIs and translate them into strategy.
• Strategic and operational planning skills—clear roadmaps, disciplined execution, measurable milestones.
• Exceptional communication and stakeholder influence across all levels of an organisation.
• A results‑first orientation, comfortable owning KPIs while balancing big‑picture vision with hands‑on delivery.
• Proactive problem‑solving, able to navigate complexity, act ahead of issues, and keep customer value at the centre of every solution.

Benefits

• Flexible, hybrid work model with no clocking in or out.
• Short week: Friday afternoons off.
• Flexible, personalised welfare plan tailored to individual needs.
• Continuous learning and development programmes to grow your skills and impact.