STORE OPERATIONS MANAGER

Profile: The Store Operations Manager ensures the excellence and consistency of all operational processes that support the client experience and the daily activities of the store. This role plays a central function in ensuring the efficiency, structure, and compliance of boutique operations. The ideal candidate brings significant experience in luxury retail operations, a structured and solutions‑oriented mindset and a demonstrated ability to manage complex operations with precision and a strong sense of responsibility.

Role Responsibilities

• Coordinate all operational activities within the store, including logistics, stock management, cash operations, and administrative procedures.
• Supervise inventory flow with efficiency, ensuring product availability, accurate reporting and alignment with seasonal launches and collection changes.
• Implement and monitor loss prevention activities, ensuring stock accuracy and minimizing inventory discrepancies.
• Ensure the seamless execution of daily operations, acting as a key point of contact between store functions and corporate departments.
• Manage fiscal and regulatory compliance activities, ensuring adherence to company policies and local requirements.
• Ensure accurate cash handling procedures, including daily reconciliation, banking and monitoring of discrepancies.
• Establish preventive maintenance routines for equipment, IT systems and boutique facilities to reduce downtime and operational risks.
• Guarantee accuracy and integrity of data across POS and ERP systems, supporting both sales analysis and financial reporting.
• Oversee the proper maintenance of the physical boutique environment in collaboration with external vendors and internal departments.
• Provide ongoing support to the Store Manager and Sales Team by maintaining the boutique’s operational infrastructure at the highest standard.
• Play a leading role in planning and executing periodic inventories, stocktakes and boutique reconfigurations.
• Monitor operational costs and drive continuous efficiency improvements.
• Support the implementation of new tools, technologies and operational processes introduced by the corporate office.
• Lead and manage the Stock Assistant team, ensuring clear task distribution, training on operational procedures and high performance in stockroom management.

Qualifications

• At least 5 years of experience in retail operations, preferably within the luxury fashion or lifestyle sector.
• Deep understanding of store procedures, compliance requirements, stockroom organization and ERP/POS systems.
• Exceptional organizational and analytical skills, with a high level of precision and discretion.
• Fluent in Italian and English.
• Collaborative and solution‑oriented, with excellent interpersonal communication skills.
• Ability to manage multiple priorities while upholding the standards and values of the brand.

Benefits & Compensation

Dettagli retributivi e contrattuali: Per la posizione è prevista una retribuzione annua lorda pari a € 50.000, in relazione al livello di inquadramento definito dal CCNL Commercio e Terziario. La RAL comprende gli elementi fissi previsti dal contratto collettivo. Sono inoltre previsti buoni pasto e un sistema di welfare aziendale. Il valore definito rappresenta il punto di partenza del ruolo e si colloca all’interno di un percorso che accompagna nel tempo la crescita professionale, sostenendo continuità, sviluppo e consolidamento dell’esperienza in azienda.