Retail Regional Manager - East Coast

About Us

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well‑being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing.

Your Mission

The Retail Regional Manager plays a pivotal role in leading our East Coast retail shops. You will oversee operations, lead our retail team, drive sales, optimize costs, and take ownership of the overall profit and loss (P&L). By embracing our company mission and values, you will have the opportunity to build the brand and bring it to life.

Responsibilities

• Partner closely with the Head of Retail for NA to develop and execute mid‑to‑long‑term retail strategies aligned with the company’s global vision and brand positioning.
• Own and manage full P&L responsibility for the East Coast retail business, including revenue growth, cost control, margin optimization, and productivity improvement.
• Translate commercial objectives into clear operational priorities, KPIs, and execution plans across the region.
• Oversee 17+ stores across metropolitan cities in the East Coast with responsibility for ongoing annual store expansion.
• Lead and develop a retail leadership team including 3+ Cluster Managers and a frontline organization of 150+ associates.
• Ensure consistent execution of store operations standards, including sales performance, service excellence, visual merchandising, hygiene, and safety compliance.
• Drive operational efficiency through standardized processes, best practices, and continuous improvement initiatives.
• Lead the region’s retail team by developing budgets, forecasts, and business plans.
• Spearhead the planning and execution of new store openings.
• Collaborate closely with Marketing to define brand strategies and guidelines for the Retail Channel.
• Build and nurture a high‑performance team by hiring, motivating, and developing individuals, with a focus on creating internal talent pipelines.
• Ensure excellent customer service is consistently maintained across all stores.
• Monitor store operations to ensure compliance with regulations and uphold brand standards.
• Establish benchmarks through store checks and competitor screenings.

Qualifications

• 5+ years of experience in multi‑unit leadership roles in retail, preferably in premium categories within multi‑international companies.
• Strong P&L management experience with a track record of driving profitable growth.
• Solid understanding of retail KPIs, customer service excellence, and frontline operations management.
• Experience in premium chocolate and gelato categories is a strong advantage.
• Strong strategic thinking, analytical skills, and commercial acumen.
• Exceptional analytical, presentation skills, and problem‑solving abilities.
• Willingness and flexibility to travel frequently across region.
• Italian and Spanish language skill a plus.
• Bachelor’s degree preferred.
• Entrepreneurial mindset and a can‑do attitude.
• Highly results‑oriented with a strong customer‑centric mindset and a determination to win.
• Agile, adaptable, and resilient in a fast‑paced, high‑growth retail environment.
• Inspirational leader and good team player with the ability to motivate, influence, and develop teams at all levels.
• Driving and entrepreneurial spirit with a hands‑on approach and ownership mentality.
• Strong ability to manage complexity, ambiguity, and cross‑functional collaboration.

Perks & Benefits

• Health and Dental Insurance – premium covered by company 100%
• 401(k) Plan with up to 4% Company Matching
• Up to 13 week paid Parental Leave Policy
• Paid Time Off
• Healthcare FSA and Commuter Benefits
• Wellhub Wellness Benefit
• Peloton discount
• 30% Venchi Employee Discount

Pay range and compensation

This role offers a base salary of $145,000 to $165,000, plus a bonus tied to the achievement of key company objectives. The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise.