Product Sales Support Technician (M/F/D)

p strongProduct Sales Support Technician, Switches (m/f/d) /strong /ppbr / /pp strongDepartment /strong: RD Switches /pp strongLocation /strong: Lainate, Italy | Full-Time /ppbr / /ppCARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation. /ppbr / /pp strongYour Role /strong /ppThis is a technical role within the Product Sales Support Department in RD, focused on in-depth analysis of products returned by customers to identify the root cause. As Product Sales Support Technician, you will be responsible for collecting data and generating the necessary reports, using statistical methods to identify areas of improvement, and working with the factories and management team to prioritize improvements and avoid the repetition of similar faults in the future. /ppbr / /pp strongKey Responsibilities /strong /pulliConducting in-depth analysis to find the root cause of product claims returned by customers, discussing possible solutions with the responsible departments /liliManaging the flow of product claim returns, from logging on the claims schedule up to compiling the claim report, shared with the sales team /liliGathering monthly statistical data on claims and identifying any recurring claims to solve issues proactively /liliIdentifying areas of possible product improvement /liliLiaising with factories in Mexico and China on nonconforming products and discussing possible improvements /liliServing as a technical link between factories and the warehouse in Milan, performing quality checks on nonconforming material in warehouse stock /liliWorking with application engineers to gather data from applications and relate the failure mode to the way the product is being used in the customer's application /li /ulpbr / /pp strongYour Profile /strong /pulliPreferably in possession of an electrical/electronic technical degree /liliKnowledge and experience in power electronics and electrical circuit analysis /liliStrong analytical skills and attention to detail /liliStrong technical writing skills, with the ability to produce quality technical documentation /liliTeam-oriented mindset /liliSelf-motivated, able to work independently without constant supervision /liliFluent in English /liliPrevious experience in a similar position will be considered an asset /liliApplicants must already be in possession of a valid work permit to work in Italy /li /ulpbr / /pp strongWhat We Offer /strong /pulliA key technical role in an international, innovation-driven company /liliClose collaboration with sales, factories and management /liliExposure to a wide range of products and technical challenges /liliOpportunities for professional growth and continuous learning /liliCompetitive compensation package /liliInternational work environment /li /ulpbr / /ppstrongInterested? /strong /ppWe look forward to receiving your application.! /ppbr / /ppInterested candidates are invited to submit their CV to Please reference “ PSS Technician - Italy” /ppbr / /ppLearn more about us or visit our LinkedIn page /p