Product Support Specialist - Controls (M/F/D)

p strongProduct Sales Support Specialist - Controls (m/f/d) /strong /pp Department: Controls /pp Belluno or Lainate, Italy | Full-Time /ppbr / /ppCARLO GAVAZZI is a global manufacturer of electronic components for industrial and building automation. Our portfolio includes sensors, monitoring relays, energy meters and solid-state solutions that enable applications in Industry 4.0, energy efficiency, e-mobility and smart automation. /ppbr / /pp strongYour Role /strong /ppThis is a technical support role focused primarily on strongEnergy Metering and Monitoring Relay products, /strong while also covering the broader product portfolio. The role combines technical support, troubleshooting, customer interaction and training activities in an international environment, and reports to the Quality and PSS Manager. /ppbr / /ppAs Product Support Specialist, you will act as a technical link between the market and internal functions such as RD, Quality and Product Management, supporting customers and local organisations in understanding applications, resolving technical issues and identifying potential product adaptations that may enable business opportunities. /ppbr / /pp strongKey Responsibilities /strong /pulliProviding technical support on energy meters, power monitoring devices, monitoring relays, and other products related to energy measurement, monitoring and energy efficiency /liliSupporting customers, distributors and local Product Support teams in product selection, application, configuration and troubleshooting /liliCapturing specific customer or market requirements and identifying potential modifications, adaptations or customizations of existing products that could support business opportunities, in cooperation with Product Management and RD /liliAnalyzing field issues and distinguishing between product behaviour, application conditions, wiring, configuration, installation or possible product defects /liliReproducing reported problems through laboratory testing whenever technically feasible, using a structured troubleshooting approach /liliPerforming electrical and functional tests using standard laboratory and diagnostic equipment, collecting clear technical evidence for escalation to RD or Quality when required /liliParticipating in technical meetings and providing onsite support when remote analysis is not sufficient /liliContributing to troubleshooting documentation, technical guides and internal knowledge sharing /liliSupporting technical training for local PSS teams, distributors, system integrators and customers, after an initial training period /liliParticipating in national and international business trips for technical support, troubleshooting, training and customer activities /li /ulpbr / /pp strongYour Profile /strong /pulliTechnical background in Electrical Engineering, Electronics, Automation or a related field /liliSolid basic knowledge of electrical engineering and electronics, including: single-phase and three-phase electrical systems; br / voltage, current, power, energy and power factor; br / electrical measurement principles, current transformers and electrical loads; br / basic analogue and digital electronics; br / relay outputs, digital and analogue signals; br / ability to read electrical diagrams and basic electronic schematics /liliBasic knowledge of industrial communication protocols, particularly Modbus RTU / RS485, considered an advantage /liliComfortable using common laboratory equipment such as digital multimeters, oscilloscopes, power supplies, electrical loads and measurement/diagnostic instruments /liliStrong analytical and problem-solving skills, with a structured and methodical troubleshooting approach /liliPractical, hands-on attitude and genuine curiosity about how products and applications work /liliAbility to translate customer needs into clear technical requirements or potential product adaptations /liliGood communication skills, able to explain technical topics to audiences with different levels of expertise /liliCustomer-oriented mindset combined with an objective, evidence-based technical approach /liliAbility to work independently and collaborate with multidisciplinary teams /liliPrevious experience in technical support, industrial automation, electrical measurement, or energy metering/monitoring is an advantage but not mandatory /liliGood written and spoken English required; br / additional languages are an advantage /liliAvailability for national and international travel is required /li /ulpbr / /pp strongWhat We Offer /strong /pulliA key technical role in an international, innovation-driven company /liliClose collaboration with RD, Quality and Product Management /liliSpecific training on Carlo Gavazzi products, applications, internal tools and troubleshooting methodologies /liliProgressive growth toward independent case management, complex troubleshooting and delivering technical training to the International Product Support network and customers /liliOpportunities for national and international travel /liliCompetitive compensation package /liliInternational work environment /li /ulpbr / /pp strongInterested? /strong /ppWe look forward to receiving your application. /p