Key Account Manager

ppAt Global Blue, we firmly believe that enhancing the shopping experience drives performance. /ppOur mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. /ppAs a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. /ppOur diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. /ppTogether, we innovate, create, and strive towards a brighter future for the businesses we serve. /ppWith Global Blue, enjoy the journey. /ph3What you will do. A glimpse in your role: /h3pThe holder of this position is responsible for managing and developing assigned merchants’ portfolio for TFS (Tax Free Shopping), DCC (Dynamic Currency Choice), Media and Business Intelligence products and to gain assigned new business accounts. /ppIt is a sales position responsible to achieve the sales results, to agree the strategy with line manager, to manage the negotiations and to develop and strengthen the partnership with Key Accounts in his/her portfolio. He/She is responsible for contacting on a regular basis the assigned prospects and keep them fully aware/updated on our value proposition in term of services, market intelligence, business support/development and any other relevant topic useful to maximize the merchant’s perception of the value generated by Global Blue as a partner, thus creating the preconditions for a future cooperation. /ph3Key Responsibilities /h3ulliDeliver the Net Turnover and any other sales targets assigned taking corrective action when result materially deviates from expected /liliDeliver new business targets /liliBrick-wall accounts against competitors /liliBuild, maintain relationships both at store and HQ level, seeking to maximize the stores´ business with globe shoppers /liliManage Cross Selling opportunities within the assigned portfolio /liliNegotiate merchant’s contract conditions (within the guidelines received) and deliver of account specific contractual obligations /liliRevert to related function all relevant information collected in the marketplace /liliControl the receivable to minimise bad debts exposure /liliDuly report activities in CRM, Account Plan for any account in portfolio which needs to be discussed at least once a year with line manager /liliProject ownership and management of cross functional activities related to his portfolio /liliCoordinate the Sell-out activities done by AM Sell-out within assigned account /liliBuild a mid-term strategic plan with merchant accordingly to Account plan /liliPropose improvement or innovative solution based on strategic intelligence /liliOrganize his/her work in line with the defined Working Method for the KAMs. /li /ulh3Key competencies to empower your journey. You'll drive towards success if you have: /h3h3Background and Education /h3ulliGenuine sales talent with strong results orientation, passion and determination to reach sales targets /liliStrong key account management experience, ideally in retail, digital or retail tech field, financial services or other added value services /liliStrong service orientation, passion and determination to reach the sales targets building foundations for long term business relationship /liliUniversity graduate preferred /liliAt least 4 years’ sales experience in B2B, Retail or Luxury Company. /liliThe knowledge of retail industry, luxury or fashion is a plus. /liliConsultative selling approach that enable the Key Account Manager to propose solutions based on multiple services. /liliAble to manage relationships up to CEO level and strong networking skills. /liliUsed to deal with different head of functions like Retail, Marketing, Technology, Finance and HR /li /ulh3Specific skills and knowledge: /h3ulliAbility to effectively communicate with sales /liliFamiliar with Account Planning approach /liliStrong customer orientation /liliAbility to use creative solutions to solve problems /liliGood negotiation and communication skills, ability to present ideas clearly and concisely /liliStrategic thinking /liliBasic analytical skills /liliBasic knowledge of MS Office products /liliMulticultural orientation /liliAdaptive /liliSeniority in business management /liliStrong capacity to manage stressful situation /liliFamiliar with Office package, Salesforce and MicroStrategy /liliFamiliar with matrix organisations. /li /ulh3Reporting and collaboration /h3pThe holder of the position reports solid line to Head of Key Accounts and she/he collaborates with: /pulliOther KA Team members. /li /ulh3Main KPIs /h3ulliNet Turnover, Turnover from new business /liliMerchant Commission/Gross Commission ratio, Customer retention rate, AutoFill coverage /liliSpecific KPI globe shopper experience related (TBA) /liliSpecific KPI tax free desk (TBA). /liliAdvanced spoken and written English /liliGood knowledge of Excel /liliAnalytical skills to understand data /liliGood knowledge of MS Office products and CRM, MSTR and other software skills /li /ulh3Together, we go further: /h3ulliHybrid work flexibility /liliHands-on learning in luxury retail, technology, and data-driven marketing. /liliFun team-building activities, workshops, and social events. /li /ulpAt Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. /p /p #J-18808-Ljbffr