DC Italy Key Account Manager Retail

Job Description

The Key Account Manager focused on the Retail Non-food industry performs revenue‑creating and commercial activities associated with the development of an assigned portfolio of key customers related to Datalogic Product Groups (HHS, FRS, MOB) within the assigned territory and industry.

Role Mission

The role is strongly focused on new business development and proactive prospecting activities to expand market share and acquire new customers.

Key Responsibilities

• Manage the assigned product portfolio by scouting and penetrating new end users within the Retail Non‑Food industry, developing greenfield opportunities and expanding Datalogic's footprint in the territory.
• Drive new business development activities through proactive prospecting (phone calls, emails, LinkedIn and other digital channels), identifying and engaging potential customers within the target market.
• Define account development plans by Product Group, performing cost‑benefit analyses of existing and potential customers.
• Present, promote and sell products/services using solid arguments to existing and prospective customers, communicating the benefits of Datalogic's products to drive sales (often visiting clients and prospects).
• Negotiate contracts and close agreements to maximize profits and achieve assigned targets within schedule.
• Build and maintain strong, long‑lasting client relationships, developing trusted advisor relationships with key customer stakeholders to ensure present and future sales.
• Act as the main point of contact for client concerns and needs, assisting with challenging requests and escalating issues as needed.
• Report market opportunity and customer requirements and submit suggestions for targeted sales initiatives, product development and service improvement to management.
• Identify, classify, and manage leads/opportunities/allies, assigning the right priority to sales activities.
• Maintain accurate client records and punctual CRM status updates, tracking any contract updates and renewals.

Requirements

• Education: Bachelor’s degree in business, economics, engineering or equivalent work experience.
• Languages: Italian (primary) and English (business‑level proficiency).
• Experience: 4–5 years in a similar role (Technical Sales or Sales KAM).

Other Information & Specific Skills

• Strong hunting mindset with proven ability to open new accounts and penetrate untapped markets.
• Strong prospecting mindset and ability to leverage digital tools (LinkedIn, CRM, email campaigns) for business development.
• Interpersonal abilities.
• Ability to work with a team.
• Attention to detail, flexibility, and creativity.
• Proactivity and willingness to travel.
• Capability to work in a dynamic team and complex environment.
• Problem‑solving attitude, open minded.
• Excellent negotiation and communication skills.

Compensation & Benefits

• Annual Base Salary (RAL): €45,000–€55,000.
• Variable compensation.
• Welfare and benefits package.
• Company car.
• Contract type: Permanent / CCNL Industria Metalmeccanica C011.

The final compensation package (including base salary and potential variable incentives) will be defined based on the candidate's experience, technical expertise, and overall fit for the role.