Agent Customer Service

ph3Agent Customer Service /h3 pAzienda : Cargoluxbr/Tipo Lavoro : Full Timebr/Italy /p h3Descrizione Lavoro - Agent Customer Service /h3 bDescription /b ul liFollow the given guidelines and processes for all customer issues within her/his responsibility to maintain consistent Customer Service /li liDeliver customer service excellence by timely responses and follow up to all customer requests /li liOverlooking best possible flight offers/reservations and exchange same with the customer to reach a maximum result /li liTaking care of customer complaints and issues as per given guidelines /li liTaking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Sales, Operations, Compliance) /li liReport internally challenges and issues in order to achieve improvement in the general customer experience /li liTimely processing of all incoming booking requests and regular allotment bookings as per the internal processes /li liPro-actively follow up on booking changes and customer allocation booking updates to ensure most accurate bookings prior to fight departure and to avoid last minute shortfalls /li liHandle customer allocation overbooking requests in conjunction with Route Management /li liAnalyse the customer allotment and booking performance (post flight) in cooperation with the Sales Organization including the correct follow up for customer blocked space agreement (BSA) and their cancellation conditions /li liEnsures the correct utilization of the internal digital quote and booking channels (LEAP) as well as the Cargo Management System. /li liManage all required approvals for booking requests, i.e. compliance, shoring, ok-to-forward in close dialogue with the customer /li liPromote Cargolux's digital sales channels to increase the share of customer adoption /li /ul bRequirements For The Position : /b ul liGeneral school leaving certificate of secondary education or equivalent /li liPrevious exposure in a cargo booking office environment is a necessity /li liOperational knowledge /li liExcellent level in written and spoken Italian and English /li liCommunicate effectively and assertively /li liExcellent organizational skills /li liAbility to meet tight deadlines and to adapt to a rapidly changing environment /li liResults and target oriented /li liPeople and team oriented and able to work independently /li liGood numeracy and literacy skills /li liFully PC literate in Word and Excel /li /ul bWorking Conditions : /b ul liPosition based in Milan (Italy) /li liA Certificate of good conduct will be required /li /ul /p #J-18808-Ljbffr