Junior Helpdesk Specialist - IT Support

ppLocation: Cuggiono, on-sitebr/Employment Type: Full-timebr/Experience Level: Junior / Entry Level /p /brh3About the Role /h3 /brpWe are looking for a motivated and customer-focused Junior Helpdesk Specialist to join our IT Support team. The ideal candidate has a passion for technology, good troubleshooting skills, and a willingness to learn and grow within a professional IT environment.br/The Junior Helpdesk Specialist will provide first-level technical support to end users, ensuring efficient resolution of hardware, software, and access-related issues while maintaining a high level of customer satisfaction. /p /brh3Key Responsibilities /h3 /brul /brliProvide first-level technical support to employees via ticketing system, phone, email, and remote assistance tools. /li /brliLog, classify, prioritize, and track incidents and service requests. /li /brliTroubleshoot common issues related to:br/- Windows operating systems/Office applicationsbr/- Microsoft 365 servicesbr/- Printers and peripheral devices /li /brliCreate and manage user accounts, passwords, and permissions. /li /brliSupport onboarding and offboarding activities for employees. /li /brliInstall, configure, and maintain PCs, laptops, mobile devices, and standard software. /li /brliAssist users with Microsoft Teams, Outlook, OneDrive, and collaboration tools. /li /br /ul /brh3Required Skills Experience /h3 /brul /brliBasic knowledge of IT support principles and troubleshooting methodologies. /li /brliFamiliarity with:br/- Windows 10/11 environmentsbr/- Microsoft 365 fundamentalsbr/- Active Directory basicsbr/- Basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi) /li /brliBasic hardware troubleshooting skills (PCs, laptops, monitors, printers). /li /brliGood problem-solving attitude and ability to learn quickly. /li /brliGood level of English (written and spoken). /li /br /ul /brh3Preferred Qualifications /h3 /brul /brliDiploma or degree in Information Technology, Computer Science, or related field. /li /brliPrevious internship or experience in an IT support/helpdesk role. /li /brliBasic PowerShell knowledge is considered an advantage. /li /br /ul /brh3What We Offer /h3 /brul /brliOpportunity to develop skills in Microsoft technologies and enterprise IT environments. /li /brliA collaborative and international working environment. /li /brliCareer progression opportunities toward System Administrator or System Engineer roles. /li /br /ul /p #J-18808-Ljbffr