Strategic Operations Manager

Description

The Strategic Operations Manager is a high-impact role that bridges executive strategy and field execution. Reporting to the Vice President, you serve as a strategic partner responsible for translating business priorities into operational outcomes.

You will own key components of the organization's operating model, leveraging data-driven insights to identify opportunities, address performance gaps, and drive cross-functional initiatives. Working closely with Sales, Operations, Finance, and Strategy teams, you will help ensure the organization remains aligned, agile, and accountable to its strategic objectives.

Key Responsibilities

• Serve as a trusted advisor to the VP, providing insights and recommendations that support strategic decision-making.
• Lead the development, execution, and quarterly tracking of the organization's V2MOM, ensuring alignment to business priorities and measurable outcomes.
• Synthesize complex business data into executive-ready presentations, business reviews, and strategic recommendations.
• Develop compelling "State of the Business" narratives that translate performance metrics into actionable insights.

Business Operations & Performance Management

• Analyze key business metrics, including pipeline generation, retention, customer success, and attrition, to identify risks, opportunities, and performance trends.
• Conduct root-cause analyses and recommend actions that improve business performance and operational effectiveness.
• Design and lead the organization's operating cadence, including Quarterly Business Reviews (QBRs), leadership meetings, and all-hands forums.
• Establish reporting frameworks, performance metrics, and governance processes that drive accountability and informed decision-making.

Strategic Programs & Cross-Functional Leadership

• Lead the planning, execution, and adoption of strategic go-to-market and organizational initiatives.
• Partner with Sales, Operations, Finance, and Strategy leaders to align priorities, remove barriers, and accelerate execution.
• Serve as a key liaison between field teams and centralized functions, ensuring programs are effectively operationalized and adopted.
• Continuously evaluate and improve processes, operating models, and governance frameworks to increase organizational effectiveness and business impact.

Required Qualifications

• Experience in Strategy & Operations, Business Operations, Sales Operations, Management Consulting, Chief of Staff, or a related function.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Experience leading complex cross-functional initiatives and driving alignment across diverse stakeholder groups.
• Excellent executive communication, presentation, and storytelling skills.
• Demonstrated ability to influence without direct authority in a matrixed organization.

Preferred Qualifications

• Experience supporting go-to-market, sales, customer success, or revenue operations organizations.
• Experience developing executive business reviews, performance dashboards, and strategic planning processes.
• Familiarity with business intelligence, reporting, and data visualization tools.
• Experience operating in a high-growth, global, or highly matrixed environment.