Technical Remote Specialist

Join us to help unleash the power of the self-employed and help them thrive!

Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Fast forward to today, we’re a growing, profitable business with a team of 250+ people from 50 nationalities based in over 15 countries. In addition to our GDPR-compliant website builder powered by AI, we offer an online store, legal text generator, business listings, social media integration, SEO, and more. We’re constantly developing new products and services that make the lives of microbusiness owners easier and help fuel their businesses. If you’re inspired by our mission and like the idea of working for a dynamic remote-first company where you can create impact from day 1, we’d love to meet you!

We’re looking for a CX Systems Specialist (Zendesk Specialist) to take full ownership of our Zendesk platform, driving technical configuration, system optimization, and integration with other business tools. You’ll play a key role in improving customer experience and support operations, with a strong focus on automation, AI features, and cross-platform efficiency. In this high-impact role, you’ll collaborate closely with Product, Engineering, and Data teams to implement scalable solutions and assess the ROI of platform changes. Administer and configure Zendesk to match evolving business and customer support needs

Build smart automation and workflows to reduce manual work and increase productivity

Lead and document system changes, integrations, and configuration updates

Develop and maintain integrations between Zendesk and platforms like CRM, JIRA, Slack, etc.

Collaborate with Engineering, Product, and Data teams on CX tool initiatives

Manage feature development projects and coordinate with Zendesk and related vendors

Zapier, CRM platforms)

• Analytical mindset with attention to detail and a data-driven approach to decision-making
• Comfortable working in a cloud-based, remote, and cross-functional environment
• Fluency in English; German is a nice-to-have
• HTML, Python, AI flow design, REST APIs, JIRA, Slack integrations

At our core, we are driven by a meaningful mission - to empower solopreneurs and small businesses to succeed and to contribute to the sustainability and vibrancy of the communities they serve.

Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up with opportunities for in-person collaboration. Support for your side hustles: We encourage side hustles. In addition, you get up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

We invest in your growth with company-wide access to LinkedIn Learning and curated learning paths. Annual compensation reviews to ensure you're rewarded fairly.

A remote office set-up bonus to enhance your workspace.

Plus, a perk that keeps giving: up to three free Jimdo websites for your personal or professional projects that you get to keep forever.

This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability.