Italian-Speaking Customer Experience Specialist

Mercier Consultancy MD is excited to announce an excellent opportunity for an Italian Speaking Customer Service Agent to work in Greece with fully paid relocation. In this dynamic role, you will play a pivotal role in delivering outstanding customer service to our Italian-speaking clients, ensuring they receive the best support and guidance regarding our products and services.

Provide exceptional customer support to Italian-speaking clients via various channels including phone, email, and chat.

Assist customers with their inquiries regarding products, services, and account management.

Keep accurate records of customer interactions and update our CRM system as necessary.

Collaborate with team members to continuously improve the customer experience and service efficiency.

Stay informed about product offerings, promotional campaigns, and industry trends to provide informed assistance to customers.

Fluency in Italian (both written and spoken); proficiency in English is a plus.

Experience in customer service, preferably in a multilingual or international environment.

Strong communication and interpersonal skills with a focus on delivering excellent customer service.

Familiarity with CRM systems and a good command of standard office software.

Self-motivated and able to work independently in a remote setting.

Willingness to relocate to Greece with fully paid relocation support provided.

Fully Paid Training

• Health Insurance