Associate Client Engagement Manager

Note : If interested, please submit your CV in English.

Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.

AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.

We believe our purpose — to make A BETTER WORLD FOR PETS — starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.

This role sits within the MVH Europe People & Organisation function and operates across veterinary and support services within a complex, multi‑site and unionised environment. The Associate Relations Manager plays a critical role in balancing associate advocacy with operational, legal, and commercial priorities, ensuring decisions align with Mars values and local regulatory requirements.

The role supports organisational effectiveness by advising on workforce transitions, organisational design considerations, and cross‑functional initiatives, while enabling consistent, fair, and compliant associate relations practices across the Operating Unit.

Coach P&O Business Partners and people managers on associate relations practices, conflict management, policy application, and ethical decision making.

Design and deliver training sessions, workshops, and practical tools to improve consistency and confidence in handling people issues.

Promote an associate first mindset supported by strong emotional intelligence and professionalism.

Maintain expert knowledge of Italian labour law, union obligations, and regulatory requirements, ensuring ongoing compliance.

Partner with Legal and Risk teams to update policies and frameworks in response to regulatory or business changes.

Track external labour relations and regulatory developments to drive proactive prevention and continuous improvement.

Build trusted relationships with managers, associates, senior leaders, Legal, Compensation, and external agencies.

Represent the Operating Unit in external discussions with regulatory or government bodies when required.

Associate Relations Manager

• Reports to: Director, Associate Relations
• Contract: Full time
• Languages: Italian and English (additional European languages advantageous)

Bachelor’s degree in Human Resources, Business Administration, Law, or related discipline preferred.

Relevant certifications in employee relations, labour law, or P&O management are advantageous.

Minimum 5+ years of experience in associate relations and/or labour relations within a complex, regulated, or unionised environment.

Strong knowledge of Italian employment law, collective agreements, compliance frameworks, and case documentation standards.

Strong written and verbal communication skills, including facilitation of training and difficult conversations.

High emotional intelligence, resilience, and sound judgement under pressure.

Experience analysing trends and data to identify systemic issues and improvement opportunities.

Experience with Workday or other P&O information systems is an advantage.

Fluency in Italian and English is required.

Legal & Regulatory Compliance

Communication & Stakeholder Management

Please contact Lekya Kanamarlapudi, Group Corporate Recruitment Partner who is happy to tell you more about this opportunity and the recruitment process. Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment

Over the Christmas and New Year break, our hiring teams will be running a reduced service, so there may be a slight delay in getting back to you whilst our teams take a well‑deserved break.