Client Relationship Manager

ppExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. /p h3Job Description /h3 pTo provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. /p h3Main Duties and Responsibilities /h3 ul liDevelop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients. /li liAdvise customer on documentation required. Booking and processing shipment requests within Marken’s internal database and generating and verifying shipping documentation. /li liAnswering and dealing with general telephone and e-mail requests from external customers and internal offices/agents. /li liWork in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures. /li liManage special requests from the customer for increased and enhanced levels of service or monitoring shipment progress. /li liManage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director. /li liWorking with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. 8. Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns. /li liTo be commercially aware, dealing with internal and external customers to increase business profitability. /li liTo ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately. /li liTo build and maintain strong relationships with all internal departments and work as part of a team. /li liContributing to development and implementation of global and regional regulatory functions for Parent document: MOP-QA-003 Page 1 of 2 MF-QA-005 v04 clinical trial supplies. /li liThe ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery. /li liProactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary. /li liIdentify weak shipping routes in terms of service expectation and profitability. /li /ul h3General /h3 ul liPerformance reporting – Extracting data from Maestro /li liCommunication via Telephone, Fax and Email. /li liTo always adhere to all company policies. /li liTo undertake any other reasonable duties at the request of the Line Manager or Branch Manager. /li /ul h3Employee Type /h3 pPermanent /p pUPS is committed to providing a workplace free of discrimination, harassment, and retaliation. /p /p #J-18808-Ljbffr