Sales Account Manager - Italy

Join Our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

• TheFork App: a free restaurant discovery & booking app that helps you find your next table with ease.
• TheFork Manager: an innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app.

We believe that people truly make the difference. Our core values—Better Together, Ownership, Respect, and Growth—guide everything we do.

What You Will Do

• Ensure your Restaurant portfolio will generate significant revenue growth month over month by selling TheFork solutions to the Restaurants.
• Negotiate favorable win‑win conditions, allowing the restaurants to optimize their margins and increase seat‑occupancy rates.
• Serve as the primary point of contact and build long‑term relationships with customers.
• Provide support mainly through email and phone to your client portfolio, helping them with positioning strategy, revenue management, and online marketing.
• Set up action plans defined with Sales and Marketing departments; work closely with the Marketing Restaurant Offer team to develop promotional plans (Festivals, special offers, YUMS, SUPER YUMS) for your portfolio.
• Monitor and take actions to ensure restaurants comply with our T&C and quality policies and that excellent B2C user experience is guaranteed.
• Provide support and training to use our tools.
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications.
• Your KPIs will include, but are not limited to (subject to change based on business needs):
  • Promotions available across your portfolio.
  • Number of restaurants in the YUMS/SUPERYUMS program across your portfolio.
  • Number and quality of restaurants participating in TheFork Festivals.
  • Number of upsellings on TheFork Manager.

You Must Meet These Critical Qualifications

• 2+ years of experience in account management or relevant roles.
• Native level of Italian and fluent English.
• Proficient in GSuite and Salesforce.
• Self‑starter, results‑oriented, with a track record of exceeding targets.
• Knowledge of revenue‑management issues.
• Comfortable conducting conversations and negotiations over the phone.
• Analytical and creative mind, able to offer customers the best solutions.
• Quickly establish a climate of trust to develop business relationships.
• Autonomous and familiar with KPIs and targets.
• Proven ability to manage multiple projects concurrently.

You Can Impress With These Additions

• Experience in the Internet/Tech field.
• Experience in pitching and selling promotions, deals, or flash sales.
• Experience handling a high number (20–50) of outbound and inbound calls and managing portfolios with 300–1,000 accounts.

What We Offer You

• A permanent contract.
• Flexible working environment (2 days home office per week + up to 4 additional weeks of flexibility during summer and December).
• Fixed salary and bonus.
• Lunch vouchers available each working day.
• International teams across 10 offices in Europe.
• A highly inclusive working environment.
• Lifestyle benefits for physical activities, family support, travel, etc.
• Continuous learning and development programs.
• Free access to the Calm app.
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
• Health insurance fully covered by the company.
• Life & disability insurance at no cost to the employee.
• Welfare allowance for school costs, elderly care, babysitting, transportation, and travel leisure.
• Amazing offices with dining, coffee points, and leisure area.
• Team building events.

Equal Employment Opportunity Statement

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone—regardless of ability, age, socio‑economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law—has the opportunity to reach their full potential. At TheFork, we want you to bring your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

We are committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Visualizzare la mail su click.appcast.io. Our HR team will review the request and respond accordingly.