Sr. Key Account Manager LEGO Certified Stores, Italy

Job Description

We are looking for a LEGO Certified Stores (LCS) Senior Key Account Manager to support the LCS development in the market. This is a significant role for the Italian market, with responsibility to develop the LCS network leading the retail operation and negotiation with the franchise partner. You will be part of an international and diverse team! Please note: This position will be based in our LEGO Sales Office in Milan, and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

Core Responsibilities

• LEGO Certified Store business development: Define the store network development strategy for the market, mapping out the opportunities to build Certified Stores considering the overall market potential, distribution points and LEGO Brand penetration.
• Business planning: Take ownership for the yearly business plans for each store and lead yearly business plan meetings with respective Country Manager, Sales Leadership team and store operator to establish shared expectations of business performance.
• LCS Operator management: Build strong relationships with LEGO Certified Store operators as well as with key LEGO collaborators.
• LCS operation excellence: Store opening excellence; roll out and govern the Store Operating Manual; define assortment and implement Visual Merchandising guidelines.
• Training: Organize store manager training to ensure the store is operated according to LEGO guidelines and expectations; implement Customer Satisfaction Tracking.
• Marketing: Guide and support the LCS operator to implement the defined marketing activities for the full year.

Qualifications

• Several years of experience in a commercial customer‑facing role (e.g., Key Account Management).
• Comprehensive understanding of the retail sector and store operation.
• Ideally some working experience in an existing franchise system or branded retail industry.
• Strong commercial skills and financial understanding.
• Ability to navigate in a complex organization.
• Strong intercultural skills - you can communicate and collaborate with people from different hierarchical levels and cultural backgrounds.
• Strong stakeholder management skills.
• Innovator and creative problem solver with ability to work under pressure during seasonal picks.
• Happy to travel frequently mainly across Italy plus internationally (2x per year).
• Fluency in English and Italian.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.

Benefits

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount - From day 1 you will qualify for our generous colleague discount.
• Bonus - When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
• Workplace - When you join the team you’ll be assigned a primary workplace location (one of our offices, stores or factories). Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Equal Opportunity Statement

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (e.g., sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.