Field Service Technician - Intermediate - Venezia, Italy (5599)

ph3Field Service Technician - Intermediate - Venezia, Italy (5599) /h3 pSalary: €100,700 - 167,900 yearly /p pAzienda: S.m.x. Inc. Tipo Lavoro: Full Time Italy /p pSMX is seeking a Field Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full-time onsite position. /p h3Essential Duties Responsibilities /h3 ul liPerform all hardware maintenance duties and operate automated diagnostics systems. /li liPerform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives. /li liTrack and execute warranties for asset maintenance. /li liPerform equipment installation and relocation. /li liAssist/conduct equipment sanitization for turn-in to DRMO. /li liIdentify required spare parts and maintain inventory of spares. /li liFabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements. /li liPerform hardware installations and basic network administration. /li liInstall or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues). /li liProvide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates. /li liAttend internal training sessions and meetings. /li liCreate/update diagrams for IA, CM, and Government documentation requirements. /li liMaintain change control and associated documentation. /li liProvide Tier II support for desktop imaging, manage Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365. /li liProvide on-site support for Regional HQ, Field Offices, and staff computers, focusing on maintenance and preparation during duty hours and actively supporting live missions, including computer imaging and licensing. /li liAssess mission requirements for necessary equipment and ensure network functionality. /li liTroubleshoot and maintain network and computer interfaces. /li liSupport customer service requests and IT Service delivery within the IT Environment and for mission applications. /li liCoordinate, resolve, and close service requests. /li liProvide weekly customer service updates back to ACI Command HQ. /li liResearch, maintain, and apply expertise in emerging technologies and industry developments, trends, and best principles of IT customer support. /li /ul h3Required Skills, Experience Education /h3 ul liClearance Requirement: Top Secret/SCI and willingness to take a CI Poly /li liTwo (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years’ experience in the I.T. Support (Customer Service) field. /li liDoD 8140 requirements: Security+ ce /li liMust possess a valid U.S. Passport /li liMust possess a valid U.S. Driver’s License /li liThis position requires the ability to climb ladders, lift up to 50 Ibs, and perform overhead work /li /ul h3Desired Skills, Experience /h3 ul liA+ce, NET+ce /li /ul pApplication Deadline: November 30, 2026 /p pThe SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement. /p pThe proposed salary for this position is: $100,700 - $167,900 USD /p pAt SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. /p pWe share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. /p pSMX is an Equal Opportunity employer including disabilities and veterans. /p pSelected applicant may be subject to a background investigation and/or education verification. /p pSMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). /p /p #J-18808-Ljbffr