Member Service Representative

pstrongAdecco Italia is currently recruiting, on behalf of a prestigious international banking institution based in Rome, a Member Service Representative to join its local team. /strong /ppbr / /ppThe successful candidate will be responsible for delivering a high-quality service experience, building strong and trusted relationships with customers and supporting them in identifying the banking and financial solutions that best meet their current and future needs. /ppThe role combines strongcustomer service, relationship management, banking operations and a commercial approach /strong, within a highly professional and international environment. /ppbr / /ppstrongKey Responsibilities /strong /pulliDeliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance. /liliBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening. /liliAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements. /liliVerify customer eligibility, support the onboarding process and assist with the opening of new accounts. /liliProcess and support applications related to banking and lending products and services. /liliInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process. /liliRespond to telephone inquiries, requests and written correspondence in a professional and effective manner. /liliMaintain the highest standards of confidentiality when handling customer and account information. /liliEnsure compliance with applicable banking regulations, internal policies and procedures. /liliMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures. /liliComplete all relevant compliance documentation and mandatory AML-related training. /liliSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office. /liliParticipate in customer presentations, service activities and internal training programmes. /liliPerform additional responsibilities as required. /li /ulpbr / /ppstrongRequirements /strong /ppbr / /pulliUniversity degree. /liliAt least strong2 years of professional experience within a bank, financial institution or similar financial services environment /strong. /liliPrevious experience with strongretail banking products and services /strong is highly desirable. /liliKnowledge of regulations relating to banking accounts, financial services, confidentiality and lending, or a strong willingness to develop expertise in these areas. /liliGood command of Microsoft Office and ability to quickly learn new applications and digital tools. /lilistrongFluency in both English and Italian, written and spoken, is essential. /strong /li /ulpbr / /ppstrongSkills and Competencies /strong /pulliStrong customer service and commercial orientation. /liliExcellent interpersonal and communication skills. /liliAbility to establish trusted and long-lasting customer relationships. /liliStrong problem-solving skills and attention to detail. /liliProfessionalism, tact and diplomacy. /liliHigh level of confidentiality and discretion. /liliAbility to work effectively in an international and multicultural environment. /liliCultural awareness and sensitivity when interacting with customers and colleagues from different backgrounds. /li /ulpbr / /ppstrongWork Environment /strong /pullistrongLocation: /strong Rome /lilistrongWorking model: /strong On-site /liliAnnual Salary range: € /liliStandard office environment /li /ulpbr / /ppThis is an excellent opportunity to join a strongprestigious and highly structured international banking environment /strong, taking on a customer-facing role with a strong focus on relationship management, service excellence and financial solutions. /p