Junior Customer Service Representative

pstrongABOUT TENNANT /strong /ppTennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you to places you never expected. /ppbr / /ppstrongPURPOSE: /strong /ppThe Junior Customer Service Representative is responsible for providing administrative and customer support to ensure efficient order management and positive customer experience. This role acts as a primary point of contact for customers regarding orders, deliveries, product information, and general inquiries, working closely with Sales, Logistics, Finance, and other internal departments. /ppbr / /ppstrongGENERAL RESPONSIBILITIES: /strong /pulliProcess customer orders accurately and in a timely manner using the ERP system (SAP). /liliManage order entry and ensure all customer requirements are correctly captured and fulfilled. /liliProvide professional support to both Italian and international customers via phone and email. /liliMonitor order status and proactively communicate updates regarding deliveries, back orders, or potential issues. /liliSupport customers with product, pricing, and service-related inquiries. /liliCoordinate with Logistics and Supply Chain teams to ensure on-time delivery of orders. /liliManage invoicing activities and related customer documentation. /liliHandle customer complaints and escalate complex issues when necessary. /liliMaintain accurate customer records and documentation. /liliAssist in preparing reports and customer service metrics. /liliSupport continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency. /liliEnsure compliance with company policies, procedures, and quality standards. /li /ulpbr / /ppstrongREQUIRED EXPERIENCE EDUCATION: /strong /pulliHigh school diploma required. /liliBachelor’s degree in business administration, Languages, Economics, or a related field is preferred. /liliminimum experience in Customer Service, Sales Support, Order Management, or a similar administrative role. /liliPrevious experience managing both domestic and international customers. /liliExperience working with ERP systems, preferably SAP, is required. /liliFluent in Italian and English, both written and spoken. /liliAdditional European languages are considered an asset. /liliProficiency in Microsoft Office applications (Excel, Outlook, Word). /li /ulpbr / /ppstrongREQUIRED INTERPERSONAL BEHAVIORAL SKILLS: /strong /pulliStrong customer-oriented mindset. /liliExcellent verbal and written communication skills. /liliStrong organizational and multitasking abilities. /liliAttention to detail and accuracy. /liliAbility to work effectively in a team environment. /liliProblem-solving attitude and willingness to learn. /liliComfortable working in a fast-paced international environment. /liliProactive, flexible, and able to manage multiple priorities effectively. /li /ulpbr / /ppstrongThe company offers: /strong /pulliAn initial fixed-term temporary employment contract through an employment agency. /liliA gross annual salary (RAL) ranging between strong€25,000 and €28,000 /strong. /li /ulpbr / /ppemThe indicated salary range reflects the expected compensation for the role and is defined based on objective criteria related to the job, including responsibilities, scope, and market benchmarks. Placement within the range will depend on factors such as experience, qualifications, demonstrated capabilities, and internal equity. In addition to base salary, employees may be eligible for a competitive benefits package and applicable incentive programs. /em /ppbr / /ppIf you’d like to apply for this role, attach your CV and tell us why you would be a great fit for our Customer Service team! /p