Customer Support Specialist | Art. 18, L. 68/99

ppbThis position is reserved for candidates belonging to the protected categories referred to in Article 18 of Italian Law No. 68/1999, in accordance with the applicable provisions on mandatory employment. /b /p pbWe are committed to equal employment opportunities and encourage all candidates to explore our other open positions on our Careers page. /b /p pFrom day one at Unobravo, we’ve been bon a mission to make mental health support truly accessible to everyone /b by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. /p pOur success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With overb 9,500+ qualified therapists /b and more than b10 million therapy sessions /bdelivered, bwe’re proud to have made a meaningful difference in countless lives. /b /p pJoin us as our new bCustomer Support Specialist /bin the bCustomer Support /b bTeam /b: an opportunity to bshape innovation /bin the mental health industry and drive solutions that make a global impact. /p pWe’re seeking someone bbold and visionary /b, ready to bbreak barriers /b and fuel our international expansion. /p h3The Essentials /h3 pbSeniority: /b Entry level / Junior /p pbWorking hours: /b Part-time, 24 hours/week (Saturday to Monday, 9:00 AM – 6:00 PM) /p pbLanguages: /bItalian and English /p pbSalary Range: /bEUR 23,000 - 26,000 in line with our commitment to transparent and equitable compensation practices. /p p* this RAL is calculated on a full-time basis (40h/week) and will be pro-rated according to the actual part-time working hours (24h/week) /p h3What You’ll Do /h3 pDeliver timely, high-quality support to our patients and therapists, resolving day-to-day operational requests while gathering valuable insights to continuously improve the service and support processes. /p ul libHandle support requests: /bmanage administrative, technical and clinical requests from platform users across our different channels. /li libSupport users and stakeholders: /bprovide information and assistance to active users, prospective users and internal or external stakeholders. /li libOwn ticket resolution: /b manage support tickets in line with our quality, productivity and SLA standards, resolving requests independently and escalating complex cases to your supervisor or other teams when needed. /li libContribute to continuous improvement: /bcollaborate with internal teams to improve our processes, documentation, and support tools. /li libHelp shape our procedures: /bdraft support procedures based on guidance from your supervisor. /li /ul h3Must-have skills /h3 ul libDigital fluency: /bgood command of digital tools (Office/Google Workspace, email, web navigation). /li libData-privacy awareness: /b basic understanding of confidentiality and data-protection principles (GDPR), given the sensitive nature of the clinical/health data handled. /li libEmpathy active listening: /bability to understand users' real needs even when requests are unclear or or arise during challenging or sensitive situations. /li libProblem-solving proactivity: /b ability to independently investigating and resolving first-level (Tier 1) requests, while knowing when to upscale more complex issues. /li libResilience stress management: /b ability to remain calm, responsive and service-oriented when handling high ticket volumes or delicate requests. /li libAccuracy attention to detail: /b meticulous when handling data, documenting interactions and following established processes. /li libTime priority management: /b skilled at organising multiple requests effectively and balancing competing priorities while consistently meeting SLAs. /li liComfortable with ticketing/helpdesk platforms (e.g. Zendesk) /li liPrevious experience in customer service, contact centre or helpdesk roles /li liFamiliarity with the healthcare, wellbeing or psychological support sector /li /ul pbNot everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you. /b /p h3What we offer /h3 pbScaling with purpose /b /p pStep into a work environment that's in bconstant motion /b, and bever-evolving /b. Be part of a company that's on the rise! /p pYour mental health matters. Get access to bexclusive discounts on psychotherapy sessions /b with our professionals: your well-being comes first. /p h3Moments That Matter /h3 pEnjoy unforgettable bcompany retreats /b, bteam-building experiences /b, bnationwide aperitivo parties /band more.. Because we love celebrating milestones together! /p pWe speak your language, and want you to speak ours! Enjoy a bfree membership and conversation courses /b on our language platform to grow personally and professionally. /p pCelebrating the passing of time is also fun at Unobravo! All employees can enjoy a bday off /b on the month of their bbirthday /b. /p pOn World Mental Health Day, we step back together, giving each of us ban additional day off /b to rest, reflect and recharge. /p pEnjoy bextra days off /b to celebrate the arrival of your little ones. Available for ball parents /b, including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect. /p h3To Fit in Our Culture /h3 pAt Unobravo, what truly connects us isn’t just what we do — it’s how we do it. /p pIf you’re curious to discover the values and behaviors that guide us every day, take a look at our bCulture Page /b and see what being part of Unobravo really means. /p h3Come as you are /h3 pAt Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger. /p pWe’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all. /p pIf you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience. /p pEvery application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call. /p pOur selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways. /p pAnd don’t worry! You’ll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience. /p /p #J-18808-Ljbffr