E-commerce Personal Shopping and Client Experience Specialist

ppOur luxury womenswear brand is looking for an bE-commerce Personal Shopping and Client Experience Specialist /b to join our team in Milan. /p pWe are looking for a professional with bat least 5 years of experience in the Luxury Retail/Hospitality industry /b, fluent in bEnglish Italian /b, with a strong passion for the luxury universe. /p pThis position requires great familiarity with bEcommerce and CRM tools /b. /p pYou will report directly to the bEcommerce Manager /b and work with the bFinance, Marketing, Logistics and Production teams /b. /p h3Responsibilities /h3 pAs a Personal Shopping and Client Experience Specialist, you will strive to create an bengaging and emotional client experience /b, delivering best-in-class service throughout every stage of the client journey, with the objective of building strong relationships and creating joyful, personalized, and memorable experiences. /p pYou will advise Clients across the Brand, assisting with border placement, product information, sizing guidance, appointments and custom creations /b. You will manage returns with Clients, ensuring that all related activities are accurately processed through internal systems. /p pWith creative vision in mind, you will be an bAmbassador of the Brand /b, working on personalized solutions and bringing alternative items to help clients discover more about our collections. /p pYou will also be involved in bBrand events and client activations /b, including trunk shows and other events organised by the Brand. /p pYou will maintain the highest degree of client care through exemplary service in bmessage conversations, complaint resolution and product awareness /b, while maintaining an in-depth knowledge of our products, materials, manufacturing processes and collections. /p pYou will collaborate closely with bSales, Marketing and Logistics /b to ensure smooth order processing and timely resolution of issues, while managing client accounts, updating information and documenting interactions to support an efficient CRM strategy. /p pYou will contribute to the development and continuous improvement of the bRFM and client segmentation strategy /b, analysing behaviour, purchase history and engagement to identify opportunities for client development. You will support personalised bclienteling activities /b based on data and individual preferences, with the objective of increasing retention, engagement and repeat purchases. /p pYou will proactively advise and engage with clients to support bconversion and drive sales /b, while developing meaningful relationships with high-value and returning Clients and translating their insights and feedback into opportunities to improve services, communication and the overall client experience. /p pYou will collaborate with the bEcommerce and Marketing teams /b to ensure CRM and client development initiatives are aligned with the broader ecommerce strategy. /p pYou will use and manage bCRM, ticketing, client management and communication tools /b, supporting their implementation and optimisation to ensure interactions, requests and relevant information are accurately recorded across systems in order to deliver an efficient and consistent client experience. /p pYou will continuously improve bclient communication and service workflows /b, identifying opportunities to improve efficiency, automation and quality of service through technology. /p pYou will work with internal teams and external partners to improve client experience tools, processes and solutions. /p h3Requirements /h3 pb5 years of previous Sales experience /b in Fashion, Luxury, Hospitality, or related premium contexts. /p pPrevious experience with bCRM, client management, ticketing, or clienteling tools /b. /p pKnowledge of bthe Shopify environment /b is a plus. /p pExcellent communication and empathic skills. /p /p #J-18808-Ljbffr