Account Manager

Role

We’re looking for an Account Manager to join our Sales team. In this role, you’ll manage a dedicated portfolio of mid- to large-corporate customers, acting as their primary point of contact and trusted advisor. You will be responsible for understanding their business needs, strengthening long-term relationships, and providing strategic support on their event‑related requests in collaboration with our Operations team. Your goal will be to ensure an outstanding client experience, identify growth opportunities, and contribute to the overall success of our corporate accounts.

Location

This is a hybrid role: the reference office is in Milan, but we would love to see your face around our office corridor as often as possible.

Responsibilities

• Manage customer relationships and work closely with them to implement their spending budget.
• Lead the platform onboarding process (up to 100+ users per company) and the first approach with new customers to build long‑term relationships.
• Manage and implement the activities included in the customer contract to consolidate the partnership with the client and become their key point for everything concerning the event.
• Responsible for the expansion of the accounts you manage to improve their spending year over year.
• In charge of each client’s wallet reporting and forecasting with the aim of monitoring its trend and predicting future performance.
• Manage customer contract renewals.
• Gather feedback on our service and platform to continue improvement.
• Collaborate with Clients Key Operations accounts on every event delivery aspect, expansion strategies and customer caring.
• Work closely with a Senior Account Manager, progressively taking ownership of your own client portfolio while supporting them in the management and development of additional key accounts.

About you

• At least 3‑5 years of experience as Account/Event Manager, Account Manager in the Event/ Event Tech industry or with companies in the Travel/ Travel‑Tech space.
• A mixed background across Event Agencies and Tech‑driven companies is considered a strong plus.
• Experience in managing Key Accounts at commercial level meaning keeping customer relationships and being the reference point for client support.
• Nice to have: prior experience interfacing with Enterprise‑level clients.
• Talent for taking care of your clients.
• Great knowledge of how an event works in terms of complexity, suppliers’ needs and budget setting, in order to be a consultant for the clients.
• Passionate about digital innovation solutions and eager to use them to boost the event world.
• Profound application experience on digital solution making, and always seeking to learn more about what’s new in innovation.
• Italian mother tongue and fluent in English (B2+).

What you get

• Office & Team Life: casual and relaxed office environment; periodic events outside the office; inclusive environment with a real focus on parity; weekly seasonal fruit; devices – flexibility on choosing what you need.
• Flexibility is our keyword.
• Competitive salary package: 45‑55K OTE.
• Career tracks that can match all expectations.
• Integrated Health Assistance: Program to cover expenses regarding healthcare needs. Visit and ask us for the credentials.
• Access to several benefits such as Ticket Restaurant, WellHub account, UnoBravo sessions, FunnyFin support and CorporateBenefit platform.

Our values

Communication, transparency, teamwork, trust and sense of belonging, problem‑solving, proactivity, empathy, hard work, and a constant drive to challenge ourselves and grow.