Customer Success Manager - Italy

ppAt Proprli , we’re not just transforming real estate management; we’re reimagining how owners, property managers, and tenants collaborate. As we expand into Italy, we’re looking for our very first Customer Success Manager to lay the foundation for our success in this new country. Someone who thrives in a builder role, loves creating structure from scratch, and wants to be part of something big, from day one. /ppThis is your chance to play a key role in launching Proprli in Italy. You’ll work closely with our CEO and collaborate with customer success teams across Europe, while directly supporting Italian clients to get the most out of our platform. It’s a unique, high-impact role for someone who is both strategic and hands‑on. /ph3About Proprli /h3pProprli is an innovative SaaS platform connecting real estate owners, property managers, and tenants. We centralize communication, maintenance, building compliance, procurement, and document management, empowering stakeholders to manage portfolios efficiently and transparently. /ppCollaboration is at the heart of what we do. By streamlining processes we help maximize real estate value, without the hassle. /ph3Your role: shaping success in Italy /h3pYou’ll be the trusted partner for our Italian clients, supporting onboarding, training, and long‑term success. With client empathy and a structured mindset, you’ll help users get the most from our Proprli platform. /ppAt the same time, you’ll shape our Italian market approach internally, working closely with our CEO and the wider customer success team across Europe. /ppThis is more than a Customer Success role, it’s a launchpad for impact. /ph3You will: /h3ulliBe the first point of contact for Italian clients, guiding them through onboarding, training, and adoption /liliBuild the Italian Customer Success function from the ground up — processes, playbooks, and support systems, in close collaboration with our head of customer success /liliDevelop strong client relationships and turn customers into enthusiastic Proprli ambassadors /liliRepresent the voice of the customer internally to influence product development and roadmap priorities /liliLead live trainings, host webinars, and create scalable content to support growth /liliIdentify opportunities to increase platform usage, reduce churn, and enable expansion /liliWork directly with Proprli’s CEO and country leads to define and execute local market strategy /li /ulh3You bring: /h3ulli2+ years in Customer Success, Account Management, or a client‑facing SaaS role /liliAn entrepreneurial mindset. You love building, not just following /liliFluency in Italian and English /liliExcellent communication and problem‑solving skills /liliCalm, organized, and positive, even when things get messy /liliExperience in real estate or hospitality is a plus, but not required /li /ulh3What we offer: /h3ulliA major role to expand Proprli’s footprint in Italy with real ownership and impact /liliClose collaboration with Proprli’s CEO and customer success leadership team to shape local strategy /liliHybrid work setup based in Milan /liliA fast‑growing, international team with a straightforward, collaborative culture /liliCompetitive salary and clear growth paths /liliThe tools and training to help you succeed /li /ul /p #J-18808-Ljbffr