Manager, Customer Success Management
MongoDB
Overview
As Manager, Customer Success, you lead and grow a high-impact CS program in a fast-evolving phase. You recruit, coach and develop a team of ICs to drive customer retention, expansion and product adoption while collaborating across Sales, Marketing, Support and Product. You will shape CS processes, define metrics, and scale programs that empower customers and the team. This role combines leadership with hands-on execution in a hybrid Italy-based environment (Milan or Rome). You'll help build the MongoDB CS brand and partner with multiple teams to deliver measurable impact.
Retribuzione / Benefits
- hybrid working model in Italy (Milan or Rome)
- fertility assistance
- generous parental leave policy
- wellbeing support
- accommodations for disabilities
- equal opportunities employer
Responsabilità
- Build and lead the CS team, including recruitment, mentoring and development of individual contributors
- Define and drive analytics-based metrics to guide team direction and meet quarterly/long-term targets
- Design and execute initiatives to grow customer retention, expansion, happiness, and product adoption
- Maintain executive presence and relationships across MongoDB teams and offices
Requisiti fondamentali
- Experience in hiring, developing and managing a team of ICs; prioritizes team success
- Proven track record with fast-growing teams and data-driven decision making
- Technical curiosity about databases; willingness to learn MongoDB and NoSQL concepts
- Strong organizational skills and ability to prioritize and manage time in ambiguous environments
- Collaborative mindset with cross-functional stakeholders (Sales, Marketing, Support, Product)
- Adaptive mindset; comfortable in a changing environment and continuously improving processes
- Excellent verbal and written communication for diverse internal and external audiences
- Bachelor and 3–4 years of management experience in customer success or account management
- Fluency in Italian and English
- collaboration
- adaptability
- strong communication
- enterprise infrastructure technologies
- data-driven decision making
- NoSQL databases exposure is a plus
Offerta di lavoro pubblicata 1 giorno fa
Offerte di lavoro simili
- ...Overview As Manager, Customer Success, you lead and grow a high-impact CS program in a fast-evolving phase. You recruit, coach and develop a team... ...Strong organizational skills and ability to prioritize and manage time in ambiguous environments Collaborative mindset...ConsigliatoLavoro ibrido
- ...oriented people leader to help grow our Customer Success program. You will play a key role in... ...and experience in hiring, developing and managing a team of individual contributors; Your... ...organizations and officesSuccess MeasuresThe Manager, Customer Success will be successful in...ConsigliatoLavoro ibrido
- ...learning platform that helps organizations create, deliver, and manage training all in one place. Our mission is to help teams move... ...never stops. /ph3The Adventure Ahead /h3pAs our Manager of Customer Success for SEEMEA and DACH, you are the strategic captain leading a...ConsigliatoLavoro ibridoRemotoOrario flessibile
70.000 € - 90.000 €
...h3The Role /h3 pWe are looking for a bCustomer Success Team Manager (SMB) /b to lead and scale our high-velocity SMB Customer Success engine. /p pIn this role, you will... .../li lipbTeam Leadership Development: /b Hire, manage, and coach team members to achieve target health...ConsigliatoLavoro da casaOrario flessibile- pDocebo is seeking a Manager of Customer Success in Milano to lead a strategic team across SEEMEA and DACH regions. You will ensure our clients achieve significant business impact using our AI-powered learning platform. /ppThe ideal candidate has extensive experience in...ConsigliatoLavoro ibrido
- ...Alfadocs is a SaaS platform for dental practices. Account Managers are our growth catalysts: each owns a portfolio of ~500 practices... ..., and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support). Key Responsabilities ~ Coach...Impiego permanenteLavoro ibridoDal lunedì al venerdì
- ...Tulip CA in Milan, Italy, seeks a Customer Success Manager to be the trusted advisor for a dedicated client portfolio. You will work at the intersection of Sales, Product, and Support to maximize platform value and help clients achieve business goals. Responsibilities...
- ...We’re looking for a Client Success Manager to join our team and help shape the future of contextual advertising as we continue expanding... ...revenue growth, and operational improvements. ~ Ability to manage executive‑level relationships and influence senior decision‑makers...Lavoro ibridoLavoro da casaOrario flessibile
- ...We’re looking for a Client Success Manager to join our team in Milan, cover a maternity leave, and play a key role in shaping the future... ...internal communication and task management. Maintain a high customer satisfaction score. What You’ll Need to Succeed You have...Stage/TirocinioLavoro ibridoLavoro da casaOrario flessibile
- ...goFLUENT cerca un/una Customer Success Manager per espandere il mercato italiano e assicurare che i clienti ottengano il massimo valore dalle soluzioni di formazione digitale. Sarai punto di riferimento per i clienti, gestirai onboarding, analisi di utilizzo e incontri...Lavoro ibrido
30.000 € - 35.000 €
...Customer Success Manager - Renewals: Turn customer value into lasting growth. Native Italian speaker (mandatory requirement). Pillar was... ...the operating system for construction: helping contractors manage job sites, data, cash flow, and operations through technology...- ...powered tools - from CRM and inventory management to predictive analytics and digital advertising... ...sell smarter and deliver better customer experiences. 90% of European automotive... ...be. /p pWe're looking for a Customer Success Manager to join our Customer Success team in Milan...Impiego permanente
- A leading ad technology company in Italy is seeking a Client Success Manager to drive revenue growth and retention. The ideal candidate will have 3-5+ years of experience in Client Success or Account Management within the AdTech or Digital Media sectors. Responsibilities...Orario flessibile
45.000 € - 60.000 €
...-edge software that empowers enterprises to accelerate their digital transformation and master platform engineering. As a Customer Success Manager (CSM), you will be the trusted advisor and strategic partner to our large enterprise clients. /p pYour mission is to drive...Lavoro ibridoRemoto- ...just transforming real estate management; we’re reimagining how owners, property managers, and tenants collaborate. As we... ...’re looking for our very first Customer Success Manager to lay the foundation for... ..., empowering stakeholders to manage portfolios efficiently and transparently...Lavoro ibrido
30.000 € - 40.000 €
...con i clienti e ti senti a tuo agio nel guidarli verso il successo? Se ti appassiona costruire partnership solide e contribuire... ...raggiungimento dei loro obiettivi, stiamo cercando proprio te: un/una Customer Success Manager che ci aiuti a espandere il mercato Italiano e a garantire...Lungo termineLavoro ibrido- ppAs a Customer Success Manager (CSM), you will be the primary advocate, trusted advisor, and strategic partner for a dedicated portfolio of clients... .... /liliStrong organizational skills with the ability to manage multiple client priorities simultaneously without dropping...
- ...portfolio of high-value EcoStruxure IT customers, guiding onboarding and ongoing value realization... ...leaders, Sales, Services, and Product Management to deliver unified support Stay ahead... ...influence to earn trust ability to manage multiple accounts in a fast-paced...Orario flessibile
- ...capture, organize and synthesize private conversations into source-backed knowledge a firm can build on. /ppWe are now hiring a Customer Success Manager, based in Milan. /ppYou will own our customers across Italy and southern Europe after they sign. You will run onboarding,...
- ...Sibill S.r.l. in Italia cerca un/una Customer Success Specialist per guidare l’intero ciclo di vita del cliente, dall’onboarding al rinnovo, con focus su soddisfazione e crescita del valore nel tempo. Lavorerai a stretto contatto con i team di prodotto, tech e commerciale...Lavoro ibrido
- ...help more organizations transform how they manage and win public tenders. What's in it... ...The opportunity to work closely with customers and help them improve real business processes... ...your portfolio Develop and maintain success plans with clear objectives, priorities...Orario flessibile
- pMotorK is looking for a Customer Success Manager to join our Milan-based team. You will be the primary contact for dealers, guiding them through digital strategy definitions and working closely with Sales on pilots, renewals and expansions. /ppThe ideal candidate has...Tempo pienoLavoro ibrido
- ...tech pioneer, is hiring an Account Manager to guide merchants from sales... ...through go-live and beyond. You’ll manage onboarding, training, and ongoing success, ensuring a smooth implementation... ...merchant needs with the roadmap, own the customer journey, and deliver a world-class...
- ...is a cloud-based practice-management platform for dental clinics... ...billing - and we're growing our customer base across Italy. /ph3The... ...'re looking for a Customer Success / Account Manager to own the relationship... ...role. /ppProven ability to manage a portfolio of accounts, drive...Impiego permanenteLavoro ibrido
- ...it is because you know that we are looking for a Senior AI Customer Success Manager . indigo.ai is the leading platform in Italy for... ...scoping and planning to launch and continuous optimization. Manage timelines, dependencies, stakeholders, and risks to ensure...Lavoro ibridoRemotoTurniOrario flessibile
- pAlfaDocs in Milan seeks a Customer Success / Account Manager to own relationships with existing dental-clinic clients after go-live. You will lead retention, adoption, and after-sales support, and drive upsell across your book of accounts. /ppYou will run regular check...Tempo pienoLavoro ibrido
- pLexroom is seeking a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB CS engine across Europe. You will own retention, adoption, and expansion strategies and build a high-performing team serving thousands of legal professionals. /ppYou will report...Lavoro ibrido
- ...Lexroom is seeking a Customer Success Team Manager (SMB) to lead and scale our high-velocity SMB CS engine from our Milan HQ. You will own SMB CS execution, drive retention, expand relationships, and build a high-performing team in the legal AI space. You will report...
- ...MotorK is seeking a Customer Success Manager in Milan. You will be the main reference for dealers, guiding them post-signing and helping define their digital strategy. The role requires engaging with clients at all levels and collaborating with Sales on pilot programs...Lavoro ibrido
- ...MotorK is seeking a Customer Success Manager to join the team, based in our Antwerp office with relocation to Belgium. The role covers account management, onboarding, and client growth, liaising with Delivery, Sales, and Product teams. Expect hybrid work with Milan...Lavoro ibrido
Ricerche correlate