Principal Technical Deployment Strategist, Italian Speaking

ph3Job Category /h3pSales /ph3About Salesforce /h3pSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. /ppReady to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. /ppSalesforce is hiring Deployment Strategists - Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound - typically 12 weeks or less - and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realise lasting, scalable value from the solutions your team builds. /ph3Key Responsibilities /h3ulliFull Lifecycle Ownership: Lead end-to-end customer engagement across the complete value lifecycle - Identify → Commit → Deploy → Consume - owning outcomes at every stage, not just discovery or deal closure /liliAI Strategy Architecture: Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start. /liliDeployment Oversight Program Management: Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks. /liliAdoption Consumption: Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization /liliDelivery Team Coordination: Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones. /liliAI-Supported Development: You'll be developing real customer solutions supported by leading-edge AI tools: Including Cursor, Claude, and our coding products like Vibes, to accelerate development. /liliCustomer Stakeholder Management: Serve as the primary customer-facing contact, building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail. /liliAI Readiness: Assess customer readiness for AI adoption and guide change management and process transformation to maximise the benefits of intelligent agents /liliProduct Feedback Loop: Synthesise field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap. /li /ulh3Required Qualifications /h3ulli4+ years (6-10 years for Senior levels) experience in strategic solutioning, technical advisory, or delivery leadership or programme management for enterprise cloud or SaaS technology /liliYou have a degree in Computer Science or a related field /liliPrior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have /liliDemonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud /liliWorking knowledge of one or more programming languages: Python, JavaScript, Java, or Apex /liliProven ability to lead and own complex, ambiguous engagements end-to-end - from discovery through to measurable outcomes /liliExperience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices /liliStrong project and programme management skills - ability to run multiple workstreams, manage stakeholder expectations, and keep delivery on track in ambiguous environments /liliAbility to travel to customer sites as needed to ensure client success /liliBusiness level proficiency in Italian and English /liliComputer Science or Related Degree /li /ulh3Preferred Experience /h3ulliExperience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing) /liliExperience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare) /liliSalesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or s /li /ul /p #J-18808-Ljbffr