CRM Manager

In this role you drive client engagement and elevate clienteling across the boutique to build a loyal, high-value client portfolio aligned with the Versace brand. You partner with leadership to implement CRM initiatives, analyze client data, and deliver personalized experiences while fostering a cross-functional, high-energy team. Your work shapes the boutique’s client-centric performance and brand standards, through activations, events and partner networks.Benefits

• Drive client acquisition, retention and sales via strategic CRM initiatives in partnership with store leadership
• Analyze client data to identify opportunities and implement targeted engagement actions
• Foster a strong clienteling and appointment culture and support high-value interactions
• Execute CRM activations and in-store events in line with brand standards
• Build and maintain relationships with local luxury partners and lifestyle networks
• Promote CRM mindset across the boutique and translate business goals into client actions
• Coach and support the team to elevate clienteling, selling skills and luxury service
• Lead onboarding and continuous training on CRM tools and engagement strategies
• Monitor CRM activities and provide feedback and insights to stakeholders
• Support CRM-related activities and ensure seamless coordination of client needs (VIC)

• 3 - 5 years of experience in fashion retail
• A strong understanding of the Versace culture and its appeal to the local market
• Networking capability and a strong orientation in network development
• High level of interpersonal skills, empathetic, with the ability to engage and persuade
• Strong written and verbal communication skills, high listening competencies
• Strong organizational profile
• English
• Positive, outgoing, high-energy personality for a high-paced environment