CRM Manager

## CRM ManagerApplylocations: Milantime type: Full timeposted on: Posted Todayjob requisition id: R\_784663GV-Versace Boutique Milano Montenapoleone**WHAT YOU WILL DO**The *CRM Manager* contributes to the boutique’s business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management. **Business & Client Development*** Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives.* Analyse client data to identify opportunities and implement targeted client engagement actions.* Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences.* Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards.* Build and maintain relationships with local luxury partners and key lifestyle networks.**Team Management, Leadership & Training*** Promote a strong CRM mindset across the boutique, translating business goals into client engagement actions.* Coach and support the team to elevate clienteling, selling skills, and luxury service standards.* Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies.* Inspire the team through regular briefings, CRM animations, and performance follow-up.**Operations*** Support the boutique in all CRM-related activities, ensuring effective follow-up on appointments and client actions.* Assist with VIC client requests and ensure seamless coordination of client needs and experiences.* Monitor CRM activities and provide feedback and insights to key stakeholders. **YOU’LL NEED TO HAVE*** 3 - 5 years of experience in Fashion Retail* A strong understanding of the Versace culture and its appeal to the local market* Networking capability and a strong orientation in network development* High level of interpersonal skills, empathetic, with the ability to engage and persuade* Strong written and verbal communication skills, high listening competencies* Strong organizational profile* English* A positive, outgoing, high-energy personality able to thrive within a high paced environment **WE’D LOVE TO SEE*** A commitment to take part in an innovative project* Well connected with a strong ability to engage* Leadership and ability to motivate others #J-18808-Ljbffr