Remote Customer Care Specialist with Italian and English

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.

Assist customers with order-related questions, account issues, and general support needs.

Document all email interactions in the CRM system for effective tracking and future reference.

Collaborate with team members to enhance service quality and continuity.

Identify trends in customer inquiries and suggest improvements to support processes.

Fluency in Italian and English, both written and spoken.

Prior experience in email support or customer service roles is highly desirable.

Exceptional written communication skills with a focus on clarity and professionalism.

Ability to work independently and manage time effectively in a remote environment.

Familiarity with CRM software and email management tools is a plus.

Enthusiastic about delivering excellent customer service and building rapport with clients.

Competitive Monthly Salary

• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance