Senior Customer Success Manager (Remote)

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

As Deel continues to expand its suite of services to support global teams, we are seeking a highly motivated and customer-centric individual to join our team as a Senior Customer Success Manager with a specific focus on our new Global Payroll product. This role will play a pivotal part in ensuring our customers' success by providing expert guidance and support tailored to their payroll needs. The ideal candidate will possess a deep understanding of payroll processes and regulations, coupled with exceptional communication and relationship-building skills.

Conduct comprehensive product training sessions for customers to maximize their understanding and utilization of the Global Payroll platform.

Monitor key performance metrics and milestones for assigned accounts, identifying areas for improvement and implementing strategies to drive success.

Provide expert guidance and support to customers on payroll compliance matters, ensuring adherence to local regulations and best practices.

Collaborate with the sales team to identify opportunities for contract renewals, upsells, and cross-sells, leveraging customer success stories and ROI data.

Stay updated on industry trends, regulations, and best practices related to global payroll and customer success, and share knowledge with the team to drive continuous improvement.

Experience: Minimum of 3 years of experience in customer success, account management, or a related field, preferably within the HR or payroll industry.

Global Payroll Expertise: In-depth knowledge of global payroll processes, regulations, and compliance requirements across multiple countries. Demonstrated passion for delivering exceptional customer service and building long-term relationships with clients.

Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.

Team Player: Ability to collaborate effectively with cross-functional teams, including sales, product, and operations, to drive customer success initiatives.

Technical Proficiency:Familiarity with HRIS, payroll software, and other relevant tools is preferred.

Bachelor's degree in business administration, human resources, or a related field is preferred

Provided computer equipment tailored to your role

The flexibility of remote work, including WeWork access where available

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At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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