Field Services Engineer (Remote)

Laboratory Setting

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Analytical Instruments Group (AIG) at Thermo Fisher Scientific is at the forefront of developing innovative analytical technologies. Our IES Division focuses on providing exceptional service for Ion Chromatography, Liquid Chromatography, Mass Spectrometry, Trace Elemental, and Molecular Spectroscopy solutions, supporting groundbreaking research and applications across various industries.

As a Field Service Engineer (IC-LC-MS) at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments, specifically those belonging to the IC-LC-MS group. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment such as IC, HPLC, Integrion, Vanquish, Triple Quadrupole, IonTrap, and Orbitrap systems. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

North West Italy (remote), with a preference for Lombardian region. Travel throughout Italy as required.

Perform on-site installation, repair, maintenance, qualification, and validation of IC-LC-MS instruments
Assure customer satisfaction through excellence in repair and support
Schedule repair, maintenance, and qualification jobs by priority
Maintain spare parts inventory, tools, manuals, and test equipment
Actively promote and sell installations, extended service contracts, preventative maintenances, and related services
Advise customers of new products and upgrades, reporting sales opportunities to account representatives
Perform all service activities in compliance with Company values and 4i principles (Integrity, Involvement, Innovation, Intensity)
Bachelor's Degree (advanced degree preferred) in Chemistry, Electronics, Engineering, or related field, with minimum 2-3 years of experience and a strong technical background in Electronics/Chemistry/Engineering or Equivalent Experience
Field Service experience or relevant Industry experience (background in Ion and Liquid Chromatography, Mass Spectrometry, Trace Elemental, or Molecular Spectroscopy is a plus)
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Excellent customer service and communication skills, both written and verbal
Proficiency with Microsoft Office suite, AI tools, and service management software
Valid driver's license and willingness to travel up to 90% within the assigned area; travel throughout Italy may be required
Physical ability to lift up to 23 Kg and work in various laboratory environments
Native Italian speaker with proficiency in English (CV in English)
Adherence to safety protocols and quality standards
Ability to effectively train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Willingness to travel to EMEA or US, mainly for training purposes

This position offers a unique opportunity to work with cutting-edge analytical technologies while contributing to the success of Thermo Fisher Scientific's Analytical Instruments Group.
Join us in our mission to enable our customers to make the world healthier, cleaner, and safer.