Field Services Engineer (Remote)

Descrizione dell'azienda
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. What Makes Us Special Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We're the industry leaders in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes.

• Latest generation analyzer for lab, online & portable TOC analysis M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics Boron Ultra: provides highly sensitive, real- time monitoring of trace boron levels in ultrapure water systems, specifically designed for semiconductor and microelectronics CheckPoint: portable, real-time TOC sensor that provides rapid measurements for spot-checking on water systems TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements, for challenging industrial and environmental samples InnovOx: for challenging industrial and environmental TOC samples, featuring innovative Supercritical Water Oxidation (SCWO) technology
• Bio Analyzers: Eclipse: Bacterial monitoring system for pharmaceutical water Soleil: compact bioburden analyzer for monitoring critical points in water systems

Your Role As a Field Service Engineer based in Italy, you'll:

• Perform timely repairs and on-call duty for urgent requests
• Provide expert technical support
• Train and mentor new team members

A typical week as a Field Service Engineer involves Monday morning administrative tasks like email management and shipment tracking. The workdays are primarily spent traveling to customer sites performing maintenance and repairs. After completing on-site work, which can endure over multiple days, service protocols are promptly sent to customers. Throughout the week, phone support is provided for minor troubleshooting for customers, while also planning future service visits and coordinating necessary parts shipments. Regular team meetings are scheduled between site visits to discuss ongoing projects (like Salesforce Testing, Document review, etc.) and support needs. Fridays are often dedicated to home office work, completing administrative tasks, finishing training, or handling last-minute repair requests. The role combines technical hands-on work, customer service, planning, and administrative responsibilities.

Valid Italian work permit or EU citizenship

• Engineering, chemistry, or laboratory background
• Fluency in Italian and English
• Pharmaceutical industry knowledge
• Salesforce proficiency
• Role requires up to 80% travel and approximately 50% overnight stays

Mix of field work and remote support

• Direct impact on pharmaceutical quality control
• Continuous learning and growth through our outstanding mentoring program designed to support

As a Field Service Engineer, being a customer-focused professional is crucial as you are the face of Veolia
customer needs effectively, while maintaining professionalism even in challenging situations. Engineers
on technical expertise, but also on the ability to communicate clearly, manage customer expectations,and maintain positive relationships even under pressure.

Involvement in possible small assignments and project work
• Regular certifications on our instruments and training classes

Ready to work on smaller projects and assignments beside field work
• Open mindset in problem solving and outside the box thinking

Personalized mentoring from experienced engineers

• Data-driven growth opportunities
• Flexible scheduling