Impiegato/a Support-Service

About our client Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from our Swiss R&D, they're expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.
As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

Customer Service with Substance: You are the first nutrition-related point of contact for our customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving their products, processes, and services.
Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.
Completed degree in Nutrition Science, Ecotrophology, or a related field
Min 1 year of professional experience in the field of nutrition.
Native level Italian, and good English language skills are a must, both written and spoken
French language skills desired
Ideally some experience in customer service, support, or customer communication
Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
Other language skills such as German are a big plus.

Our client believes that the best companies help you live your life the way you want and become the person you want to be. Working at a well-funded, early-stage startup in the longevity industry.
A high degree of personal responsibility, creative freedom, and opportunities.
Fully remote opportunities with home office/coworking support.
Unlimited holidays and flexible working hours.
Remote Office Upgrade budget