CUSTOMER SERVICE SPECIALIST- CON OLANDESE E FRANCESE

Shape the future of logistics with us!

At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe and the Benelux.

To strengthen our Customer Service-department within Tosca, we are currently recruiting an enthusiastic Customer Service & Asset Specialist!

As the primary point of contact for our customers across Central Europe & Benelux , we’re looking for a Customer Service & Asset Specialist to join our team.
In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support.
You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes.
our Oosterhout (the Netherlands) office OR
our Bönen (Germany) office OR
our Schelle (Belgium) office OR
our office in Agrate Brianza, Milan (Italy)
our office in Madrid (Spain)
Customer Relationship Management & Support
Act as the primary point of contact for customers in CE & Benelux, ensuring prompt and professional support.
Manage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships.
Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution.
Ensure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams.
Data & Process Administration
Maintain and update customer master data, ensuring accuracy and compliance with company policies.
Track and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements.
Support process improvements to enhance efficiency in customer service, order management, and asset tracking

For us, motivation and willingness to learn are more important than many years of customer service experience or another relevant field.
You have excellent written and spoken Dutch and English skills. Knowledge of German or French is considered a plus.
You work accurately, know how to set priorities, and remain focused even under tight deadlines.
You are familiar with the MS Office package. Training and thorough onboarding are provided for our internal software.
Permanent contract with a competitive remuneration package aligned with your skills and experience.
Home-office up to 2 days/week is possible after the onboarding period
Continuous investment in your personal and professional development through training and coaching.
A supportive, collaborative team environment where your ideas and contributions matter

Send us your CV and your letter of motivation in English. Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

External recruitment services/agencies will not be used for this position.