Customer Service Specialist-Work From Home (REMOTE JOB)

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. .# **Job Description**# Please note that this is a spontaneous application for future opportunities within our Customer Service Department. At this stage, no active position is open. In the event that your profile does not currently match our needs, your application may be declined; however, your details will be securely retained and considered for future opportunities that better align with your experience and skill set. Mission of Customer Service role \*\* To act as the contact for proactive analysis on customer, support to the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner.**Key Responsibilities May Include:*** Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).* Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.* Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.* Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.* Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.* Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.* Bachelor or equivalent in **Economics or related fields.*** Minimum 3-5 years of work experience in customer facing role* Worked with objectives, measures and KPIs* Analysis on Customer’s performance* Computer**:** **SAP, BW,**Outlook and Microsoft office package (advanced level of Excel using), **Salesforce, Power BI****Languages:**English and Italian fluency**\*\* WHAT WE OFFER \*\* ** A fixed salary plus annual bonus based on Performance,Lunch Voucher Monthly Webinars around Technology, Supply Chain, Mental health, etc. Flexible Working - 2 days from home and 3 days at the office, Get a referral bonus sharing the best Talent around you, A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere.# **Remote Type**Hybrid Remote# # **Skills to succeed in the role**Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer-Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.