Customer Service Agent with Italian - Relocation
AetherCore
We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.
Respond to customers’ inquiries via phone, email, or chat
video uploads, account issues, bug troubleshooting)
Maintain high customer service standards with empathy and attention to detail
Language Requirements: C2proficiency in Italian and B2 level in English
Experience: Senior or Junior level (Experience in customer support is a plus)
Senior Role: Requires 1 year of customer support experience, fixed Monday to Friday schedule (40 hours/week)
Junior Role: Rotative schedule (Monday-Sunday between 7 AM and 11 PM, 40 hours/week)
Base Salary: €14,000/year (up to €15,680 for senior profiles), paid in 12 or 14 installments
Language Premium: €600/year
Performance Bonus: 5% of annual base salary
Relocation Bonus: €2,500 gross + assistance with accommodation and administrative support
If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!
Offerta di lavoro pubblicata 1 giorno fa
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