Field Application Specialist (f/m/x)

Overview

We're looking for a Field Application Specialist C to help us boost the company to the next level.

As a Field Application Specialist in Sysmex Italia you will lead after-sales activities and provide application support for Sysmex’s diagnostic portfolio:

• Ensure that sales ramp-up, sales turnover, and overall customer profitability are aligned with the initial commercial proposal (contract compliance).
• Drive the highest level of satisfaction throughout all contract duration, supporting the enduser at the customer’s sites or remotely.
• Contribute to new commercial proposals by supporting the account managers with scientific knowledge and operational know-how.

Our company

Sysmex Italia is specializing in health technology, specifically in vitro diagnostics. Founded in 2008, it focused its efforts on cancer diagnosis, and have evolved and grow to the haematology sector, supporting healthcare professionals and patients around the world with a broad range of medical diagnostic products and solutions in a variety of fields.

We value continuous improvement, diverse teams and autonomy which drive our collaboration, and we are seeking colleagues who would be eager to be part of it!

Why work with us at Sysmex?

Sysmex offers a work environment that embraces diversity, collaboration and simply allows you to be yourself.

Our products aim to help improve patient life and well-being, but what about the well-being of our colleagues? We provide a workspace that appreciates and rewards effort and commitment. We understand our company as not solely being a workplace.

We strongly believe that joint understanding and a solid framework are essential parts of maintaining a value-driven corporate culture. That is why we established references reflecting our beliefs in acting with colleagues, partners, suppliers and customers.

Field Application Specialist (f/m/x)

Location

Milano

In this role you will:

• Promote Sysmex Portfolio and Services together with Account Managers;
• Partecipate on tender preparation and documentation;
• Maintain theoretical and practical knowledge of Sysmex’s diagnostic portfolio across a variety of specialty applications;
• Provide high quality sales support, engaging with customers to provide technical discussion, seminars, and roundtables;
• Apply consultative selling leveraging on scientific and technical knowledge;
• Be able to take advantage of the time in the laboratory to speak the same language as the medical and technical staff;
• Act as consultant to identity the best operational workflow and lab organization, supporting the change management of the customers;
• Provide information to the sales department about user's habits, needs or recommendations;
• Co-design the best solutions to satisfy the specific customer’s needs and workflow;
• Gather competitive information, understand user sensitivity and report to marketing and sales;
• Drive implementation of Sysmex solution, including, instrument configuration,validation, and end-use training;
• Lead post-sales support to the customer to aid in establishing new parameters or reviewing operative workflow;
• Organize and participate in local events based on Sysmex laboratory technology and diagnostic value;
• Plan and execute demonstrations of Sysmex solutions, assuring follow‑up and monitoring of the return of the investment;
• Plan proactive activities and regular visits to key customers;
• Report of field activities and opportunity related tasks;
• Organize regular meeting with key end‑user to highlight value of Sysmex’ solutions;
• Accurately record service activities on sysmex CRM;

Do you have questions?

Visualizzare la mail su click.appcast.io

Reference No.: 11146

Job requirements

• University Degree on biology or medical fields (PhD is a plus)
• Proficient with Office (Powerpoint and Excel)
• Languages: fluent English, mother tongue Italian

General professional experience

• 4- 6 years of experience in IVD Market, either on sales or application roles;
• Experience with, at least, one between hematology, urinalysis, or hemostasis instruments;

Professional experience for the position

• Technical knowledge Medical industry
• Hands‑on experience in clinical laboratory procedures
• Ability to positively influence others
• Sales acumen and high communicate skills
• Understaing of tender procedures and requirements

What's in it for you?

One of our biggest goals as a company is the health and well‑being of our employees.

And so, we offer the following:

• Flexible time and work‑life‑balance
• Ticket restaurant
• Campus training platform for the growth of your knowledge and skills