Field Application Specialist - Centre (f/m/x)

We're looking for a field application specialist (FAS) in Italy center region to help us boost the company to the next level. We want you to for your tenacity and results oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.

Initiative and growth mindset. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analysing the market to implement new ideas and opportunities.

As an expert professional in your area, you lead after-sales activities and provide application support for Sysmex’s diagnostic portfolio.

• Ensure that sales ramp-up, sales turnover, and overall customer profitability is aligned with initial commercial proposal (contract compliance)
• Drive highest level of satisfaction throughout all contract duration, supporting the end‑user at the customer’s sites or remotely;
• Contribute to new commercial proposal supporting the account managers with scientific knowledge and operational know-how.

Field Application Specialist - Centre (f/m/x)

Location

Milano

In this role you will:

Provide added value

• Promote Sysmex Portfolio and Services together with Account Managers;
• Be part of the Account Team and participate to the definition and execution of the Account Plan;
• Partecipate on tender preparation and documentation;
• Maintain theoretical and practical knowledge of Sysmex’s diagnostic portfolio across a variety of specialty applications;
• Provide high quality sales support, engaging with customers to provide technical discussion, seminars, and roundtables;
• Apply consultative selling leveraging on scientific and technical knowledge;
• Be able to take advantage of the time in the laboratory to speak the same language as the medical and technical staff;
• Act as consultant to identity the best operational workflow and lab organization, supporting the change management of the customers;
• Provide information to the sales department about user's habits, needs or recommendations;
• Co-design the best solutions to satisfy the specific customer’s needs and workflow;
• Gather competitive information, understand user sensitivity and report to marketing and sales;
• Drive implementation of Sysmex solution, including, instrument configuration, validation, and end‑use training;
• Lead post‑sales support to the customer to aid in establishing new parameters or reviewing operative workflow;
• Organize and participate in local events based on Sysmex laboratory technology and diagnostic value;
• Plan and execute demonstrations of Sysmex solutions, assuring follow‑up and monitoring of the return of the investment;
• Provide support to customers when any application and QC related topics;
• Plan proactive activities and regular visits to key customers;
• Report of field activities and opportunity related tasks;
• Organize regular meeting with key end‑user to highlight value of Sysmex’ solutions;
• Assure that all customer‑related records are up‑to‑date;
• Accurately record service activities on sysmex CRM;
• Team up with other field support functions and marketing department;

This role requires the employee to be able of perform any activity in the clinical laboratories and departments

Job requirements

• University Degree on biology or medical fields (PhD is a plus)
• Proficient with Office (Powerpoint and Excel)
• Languages: fluent English

General professional experience

• Technical knowledge Medical industry
• Hands‑on experience in clinical laboratory procedures
• Ability to positively influence others
• Sales acumen and high communicate skills
• Understaing of tender procedures and requirements

Professional experience for the position

• 4 - 6 years of experience in IVD Market, either on sales or application roles;
• Experience with, at least, one between hematology, urinalysis, or hemostasis instruments

What's in it for you?

• Mobile working
• Flexible time and work‑life‑balance
• Ticket restaurant
• Canteen
• Campus training platform for the growth of your knowledge and skills