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It Proximity Team Leader

Richemont

In this role you lead the Field Services & Support (FSS) Proximity team for Retail and Corporate across Italy, reporting to the IT Support Manager Italia. You ensure high-quality on-site and remote IT service, drive regional evolution of the FSS organization, and support business-driven initiatives like store openings, refurbishments, and events. You collaborate with Group IT and stakeholders in a complex international context to deliver value-aligned IT support.

  • welfare benefits
  • Lead and coach a small team (roughly 10 people) across geographic area; set objectives and appraisals
  • Organize shifts to ensure required coverage and liaise with Local HR
  • Contribute to budget inputs and hardware/maintenance planning; suggest budget changes
  • Define and execute project/activities roadmap; allocate resources with the Project Manager
  • Monitor delivery and support; report KPIs and ensure operational excellence
  • Promote Group IT standards and best practices; align with FSS and ITIL processes
  • Ensure incident, change, and asset management practices via Service Management tools
  • Collaborate with regional peers, Group IT Support, and business stakeholders in an international environment
  • Capture activities from relevant entities and align with Group IT project management methodology
  • Follow and evolve Group IT standards in service delivery
  • Device MDM knowledge (Workspace ONE, Intune)
  • Active Directory and identity tools (Saviynt a plus)
  • Experience in luxury retail is a plus
  • Project Management Certification (PMI, Prince) and Agile a plus
  • Service Management knowledge: ServiceNow or similar, ITIL processes (incident/change/problem/asset)
  • Languages: Italian native, English fluent; French a plus
  • Strong communication, analytical skills, and proactive, team-oriented mindset
  • Organized and autonomous
  • Excellent communication (oral and written)
  • Problem solving
  • MS 365 (Teams, SharePoint, OneDrive)
#J-18808-Ljbffr
Offerta di lavoro pubblicata 1 giorno fa
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