Customer Growth Executive

Job Description

• Build and maintain trusted relationships with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).
• Serve as a focal point for clients when it comes to meeting business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams to best serve customers.
• Understand client structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit, margin and cross‑sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations, ensure client account is properly set‑up; collaborate with Platform Operations to arrange setup enabling client activities based on agreed scope (account creation, route management, sender registration, allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast client traffic, taking immediate actions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.
• Internal initiatives: power user and help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill client requirements (Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance).
• Update all activities regarding client engagements and opportunities in dedicated tools (SF).
• Influence Infobip’s ever‑evolving end‑to‑end customer experience by grasping and continuously promoting client perspective to internal stakeholders.
• Continuous development: promote team spirit, nourish critical thinking, mentor and onboard other team members and newcomers; maintain excellent knowledge of Infobip products, platform and relevant markets; stay up to date with industry trends and competition.

Qualifications

• Minimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota.
• Fluent in English and Italian.
• Strong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI and channels such as SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels is an advantage.
• Strong commercial mindset with clear ownership of revenue, margin and retention metrics.
• Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.
• Strategic, data‑driven and comfortable with forecasting and performance analysis.
• Confident communicator and relationship builder at multiple seniority levels.

Benefits

• Financial rewards & recognition – fair compensation aligned with experience, industry and market standards, performance‑driven bonuses and regular reviews.
• Flexible work arrangements – combine in‑person collaboration with remote work and flexible hours.
• ESOP (Employee Stock Ownership Plan).
• Work‑life balance and well‑being – time off when needed, special leave days for life’s big moments, flexible hybrid model tailored to local regulations.
• Career mobility – internal mobility, upskilling and mentorship to shape your path.
• Professional development – onboarding, mentorship and training programs to help you grow.
• International mobility – short and long‑term opportunities in hubs worldwide.
• Benefits may vary by location; the goal is to support your growth, well‑being and success wherever you are.

Equality and Inclusion

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.