Technical Director

ph3Technical Director /h3pAzienda : Shipcalm Tipo Lavoro : Full Time Italy /ph3Descrizione Lavoro - Technical Director /h3pAre you ready to make a tangible impact with the technology you build, using a powerful tech stack that engages with the latest AI-based technologies? This role gives you autonomy and the ability to grow as a technologist by helping to move physical goods and overcome operational complexities that help entrepreneurs realize their vision and scale. /ppAre you ready to work shoulder to shoulder with our experienced leadership team and learn to connect technical architecture directly to the PL, sales strategy and operational throughput? You can contribute to the growth and success of a high-performing team with a clearly defined career path. If this sparks your interest, bplease keep reading /b. /ppbDo you? /b /ppTAKE DECISIVE ACTION UNDER PRESSURE? You can maintain composure, embody a solutions-oriented attitude and take immediate and effective action when physical operations are halted by technical failures. /ppEMBODY A PLAYER-COACH LEADERSHIP STLYE? You can easily switch between strategy leadership and hands-on technical execution. You understand that delegation to elevate others raises the tide for everyone and at the same time, you are comfortable working in the trenches, picking up tech tickets, writing code and debugging configurations. You help in execution to fully support and manage the team’s workload. /ppEMBODY RUTHLESS PRIORITIZATION ? You balance urgent operational issues, new client onboarding or feature development, and long-term technical debt reduction without dropping the ball. /ppbESSENTIAL DUTIES MAY INCLUDE: /b /ppbWithin the first 30-60 days: /b /pulliBrings knowledge of industry and gains deep technical visibility during your first 30 days by conducting a full audit to map our tech stack, end-to-end value streams, and system dependencies. /liliBuilds trust and accountability from day one through clear, efficient communication across Slack and meeting channels—consistently offering support, providing progress updates, and managing deadline expectations. /liliDrives long-term product alignment and strategic execution by actively contributing to weekly Product L10 meetings and dedicated Rock Out sessions. /li /ulpb3 months and ongoing: /b /pulliDevelops a plan, working closely with leadership and your team, to grow your team (professionally and in number) with the goal of minimizing any direct dependencies on you for daily/urgent task resolution. /liliMaintains steady-state platform health and system reliability through continuous monitoring, proactive issue resolution, and disciplined adherence to QuickCalm best practices. /liliShows ability to be a dependable escalation anchor for urgent technical issues, upholding defined SLAs for support resolution and system metric stability. /li /ulpb6 months and ongoing: /b /pulliBuilds strong operational trust with direct reports through consistent weekly 1:1s—coaching them on hitting individual KPIs, celebrating achievements, and resolving personal performance or workflow bottlenecks. /liliDrives long-term platform resilience and scalability by systematically executing the remediation plan for top-tier technical debt items identified during initial audits. /li /ulpb9-12 months and ongoing: /b /pulliDrives a high-performance culture of ownership and psychological safety, empowering team members to take full accountability for their Rocks and deliverables while minimizing single points of failure across critical systems. /liliChampions engineering efficiency and visibility by tracking ticket volumes and measuring time spent across bugs, new features, and technical debt. In parallel, partner with Operations to convert manual workflows into automated solutions. /liliDemonstrates technology onboarding and integration capacity of at least 2-5 integrations /onboardings per week. /li /ulh3Requirements /h3pbEDUCATION, SKILLS EXPERIENCE: /b /pullib5+ years /b of hands-on technical experience in software engineering, integrations, and technical operations /lilib2+ years /b of technical leadership experience /lilib2+ years /b of hand-on experience with 3rd-party integrations and complex distributed systems /liliWarehousing, logistics and/or e-commerce platforms and domain experience /liliProject management and agile methodologies experience /liliExceptional written and verbal communication skills with proven ability to explain complex technical systems in non-technical terms /liliHigh emotional intelligence and proven track record of delivering results under pressure /liliStrong programming proficiency, especially TypeScript and NodeJS /liliStrong data analytics experience, especially SQL /liliExperience working with supply chain technologies (OMS, WMS, TMS) /li /ulpbCOMPANY BENEFITS COMPENSATION INCLUDE: /b /pulli$100-140K/year, DOE /liliMedical, Dental, Vision, 401(k), Life, Accident, EAP, PTO, Holidays, Sick Time /li /ulpbWHO WE ARE: /b /ppAt ShipCalm we operate with an “Almost Monday” mindset, bringing energy and intention to the work week. We believe you can’t have “no” in your heart. Challenges are expected in a growing, complex operation, and resilience is a key part of our success. Speed matters here but only when aligned with accuracy. At ShipCalm, humanity is a daily practice, where we create a place of respect and enjoy a family feel. Leaders are trusted, problems are faced head-on, and calm, disciplined execution of work allows both people and the business to deliver on promises, consistently. /ppShipCalm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details /pp$100,000 to $140,000/annual, DOE /p /p #J-18808-Ljbffr