Customer Service Representative

Key Activities & Accountabilities  

· Processing orders, credits, loan kit queries, repair order requests

· Arranging returns and collections and handling proof of delivery and pricing requests

· Handling incoming e-mails and calls

· Proactively communicating with internal & external customers

· Investigating and resolving invoice disputes

· Logging and follow up of issue resolution and related communication back to the customer

 

Education 

• High School diploma or equivalent

Preferred:

- Further education in a relevant discipline but not essential

 

Experience  

Essential:

• 1 year in customer service, order management or contact center roles
• Develops rapport with colleagues and customers
• Can communicate proactively and professionally with Sales team members and Customers
• Ability to adapt to different types of people and situations to ensure positive outcomes
• Intermediate knowledge of MS Excel, MS Outlook, MS Word, Internet

Desirable:

• Basic ERP system knowledge
• Some experience in order management and contact centre roles
• Working level of English

Competencies

• Customer focused
• Collaborative
• Strong internal drive and motivation to make a difference
• Positive, optimistic mindset and can-do attitude
• Enjoys taking personal responsibility for meeting commitments
• Acts with integrity

Italy Pay Ranges:

• Italy : €25.300 - €42.300 EUR Annual

In Stryker crediamo che la trasparenza aiuti i candidati a prendere decisioni consapevoli riguardo al prossimo passo del proprio percorso professionale. La retribuzione è una parte importante di questo processo e desideriamo essere chiari su come viene determinata. Le informazioni retributive pubblicate per questa posizione possono essere presentate come una fascia salariale o come un importo fisso, a seconda del ruolo. Oltre allo stipendio base, questa posizione può prevedere una componente retributiva incentivante, come bonus e/o commissioni, ove applicabili, oltre al pacchetto completo di benefit offerto da Stryker.

Se desidera ricevere maggiori informazioni sulla retribuzione o sui benefit previsti per questa posizione, il/la recruiter sarà lieto/a di illustrarle tutti i dettagli durante il processo di selezione.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.