Account Manager

ppTemu is seeking a highly motivated and experienced Account Manager to join our team. As a rapidly growing company, we are looking for talented individuals committed to helping us achieve our goals. In this role, you will have the opportunity to work with a team of driven individuals dedicated to making a difference in the industry. /ph3Responsibilities /h3ulli1. Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of global teams. /lili2. Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations. /lili3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes. /lili4. Analyze seller pain points and feedback to propose platform or workflow optimizations. /lili5. Conduct training sessions to provide information support for sellers on best practices for account health and growth. /lili6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution time) and report trends to leadership. /li /ulh3Requirements /h3ulli1. 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform. /lili2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues. /lili3. Familiarity with compliance frameworks (e.g., product standards, tax documentation). /lili4. Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines. /lili5. Fluent in Italian and business level mandarin speaking is preferred. /li /ulpAs part of the compensation package, you may receive other benefits depending on the position. Detailed information will be provided during the interview process. /ppAt Temu, we are proud to be an employer that builds a diverse community. /ppWe are dedicated to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. /p /p #J-18808-Ljbffr