Product Manager - ECR (Electronic Cash Register)

Job Description

What if your next job lets you simplify payments for millions, every single day? Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we’re simplifying the future of digital payments. As one of Europe’s leading payment companies, we combine international scale with the dynamism of a fast‑moving tech company. With over 9,000 colleagues across more than 25 countries, we are shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don’t just support the business – they help shape what comes next.

Your Everyday at Nexi

We are seeking a talented and experienced Product Manager ECR specializing in Point of Sale (POS) systems, telematic cash registers, and retail management/fiscal software for the Italian market. In this role based in Milan, you will be the key driver for the evolution of our product portfolio (software and/or hardware), leading the roadmap from inception to market launch. You will work closely with software development teams, hardware partners, legal/compliance departments, and marketing to ensure our solutions are not only innovative and user‑friendly but also rigorously compliant.

About Your Future Role

In this position, you will:

• Product Vision & Roadmap Definition
• Define, plan, and manage the product roadmap for POS systems and associated cloud/on‑premise retail management software.
• Gather and analyze business requirements, translating them into detailed technical specifications and user stories for the development teams.
• Continuously monitor the product lifecycle, defining and tracking key success metrics.
• Fiscal Compliance & Integrations (Italy Focus)
• Actively monitor updates to Italian fiscal regulations regarding retail trade and large‑scale distribution (e.g., Telematic Recorders, XML daily transactional report transmissions, Receipt Lottery, Electronic Invoicing, and POS/digital payment regulations).
• Collaborate with tax consultants and certification bodies to guarantee hardware and software compliance with the guidelines of the Italian Revenue Agency.
• Oversee the integration of POS software with key payment systems (EFT‑POS), third‑party ERPs, and e‑commerce platforms to enable a seamless omnichannel experience.
• Cross‑functional Collaboration & UX/UI
• Partner closely with software engineering teams (Agile/Scrum) to ensure timely, high‑quality releases.
• Work alongside UX/UI designers to optimize the checkout interface, ensuring fast, intuitive, and error‑proof workflows for store operators (Retail, HoReCa, etc.).
• Support Sales, Customer Support, and Customer Success teams by providing training materials, technical documentation, and product demonstrations.
• Market Analysis & Benchmarking
• Conduct market research to identify emerging trends in POS systems, smart checkout technologies, and digital payments.
• Perform competitive analysis on major POS and retail software players in the Italian market.

What We Value In You

Technical Skills & Experience (Hard Skills)

• Experience: +7 years as a Product Manager or Product Owner within the POS, retail/hospitality management software, or ERP solutions sector.
• Italian Fiscal Knowledge: Deep understanding of Italian fiscal compliance workflows (Telematic Recorders, XML transmission files for daily revenues, electronic invoicing via the SDI).
• Hardware & IoT Experience (Preferred): Familiarity with managing the lifecycle of physical checkout devices (fiscal printers, POS terminals) and their communication protocols/drivers (e.g., Xon/Xoff, industry standards).
• Development Methodologies: Strong knowledge of Agile methodologies (Scrum/Kanban) and product management tools (Jira, Confluence, Productboard).
• Data‑driven Mindset: Proven ability to leverage quantitative and qualitative data to drive product decisions.

Interpersonal Skills (Soft Skills)

• Problem Solving & Precision: Exceptional attention to detail, critical for fiscal, accounting, and compliance logic.
• Communication & Leadership: Ability to articulate complex technical and regulatory concepts to non‑technical stakeholders and influence cross‑functional teams without direct authority.
• Customer Empathy: A strong focus on the end‑user (cashier, merchant, store manager) to understand and solve their daily operational pain points.

Education & Languages

• Bachelor’s or Master’s degree in Engineering, Computer Science, Economics, or equivalent practical experience.
• Languages: Native or fluent in Italian (essential for analyzing national fiscal laws and communicating with local authorities) and professional working proficiency in English.

What's in It for You?

Salary Range

Gross annual salary range: €60,000.00 – €80,000.00 + company bonus.

Benefits That Support You

• Hybrid work & flexibility: smart working policy, PTO and flexible working arrangements, remote working options during selected holiday closures.
• Financial & wellbeing benefits: meal vouchers, public transport & carpooling support, gym membership benefits, private health insurance, mental wellbeing support, pension fund and access to the Nexi&Me employee benefits platform.
• Family support: Parents & Caregivers policy, enhanced parental leave, domestic support, childcare and pet‑sitting support, summer camp allowance.
• Learning & development: PayTech University, professional development opportunities and internal mobility.

Life and Culture at Nexi

Working at Nexi means collaborating across teams, markets, and disciplines to solve complex challenges and deliver meaningful results. You’ll be part of an environment where knowledge sharing, continuous improvement, and teamwork are part of everyday life. Discover more about our culture, values, and what it’s like to be part of Nexi on our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next Starts with You, Everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.