Customer Service Management Specialist

ppAs a Customer Service Management Specialist at INNIO you will build strong customer relationships, manage assigned service projects and contract execution, and support service business growth through commercial initiatives and KPI monitoring. Reporting to the Italian Customer Service Manager Leader, you will coordinate people, processes, and service quality to ensure customer satisfaction, growth, and operational excellence. /p pThis position has to be filled in Verona-Dossobuono, Italy. /p h3What We Offer /h3 ul liA fast-growing international business environment /li liBeing part of a supportive and enthusiastic team /li liLearning opportunities, other development opportunities to craft your career path /li liFlexible working time /li liPrivate Health Insurance /li liLaptop Mobile phone /li liMeal allowance tickets /li /ul h3Your Responsibilities /h3 ul liFull ownership of Customer satisfaction in the proper portfolio /li liOwnership of the main financial KPI related to the assigned Customers: revenues, budget, productivity, past dues /li liActing as main point of contact for customers regarding contractual agreements, claims, escalations /li liEnsuring effective feedback to any Customer requests /liliLeading the implementation of process improvements and system enhancements between Customers and the Italian Service organization /li liCollaborating with key stakeholders (Finance, Operation, Sales, Safety) to deliver seamless service and growth /li /ul h3Your Profile /h3 ul liAbility to prioritize, multitask and manage multiple stakeholders/customer events and activities simultaneously, and drive results independently /li liHigh orientation toward Customer satisfaction, coincided communication vs high management and problem-solving skills /li liProficiency in Data Analysis/Management and ability to learn and adapt quickly to new systems focused on digital and AI /li liUniversity degree in Mechanical/Electrical Engineering or a related technical discipline /li li1/3 years of experience in a structured, process-driven organization /li liFluent in English (spoken and written) – essential, Fluent in German is a plus /li /ul pThe gross annual salary for this position starts at EUR 30,000, in accordance with the pay scale set forth in the National Collective Bargaining Agreement for the Metalworking Industry, Level C1 for clerical staff. The actual salary offer will be determined based on objective, gender-neutral criteria, taking into account relevant experience, skills, and qualifications. /p /p #J-18808-Ljbffr