Senior CRM Specialist

ppRetail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping. /p pWe are looking for an experienced bSenior CRM Specialist /b to join our Digital Business Team. /p h3Responsibilities /h3 ul liContribute to the operational management of loyalty programs of each different brand /li liDeliver CRM activities in order to encourage customer retention and loyalty /li liDevelop multi-channel communications including personalized newsletter, SMS and push messages in partnership with the marketing team /li liMonitor CRM and loyalty KPIS /li liManaging customer database quality, integrity and enrichment /li liPartner with the store operations and digital teams to optimize CRM actions /li liTraining for store teams of the CRM projects /li liCRM initiatives and loyalty program of Stefanel and other brands of OVS Group collaborating with the other CRM team members. /li /ul h3Qualifications /h3 ul liUniversity background in Economics, Marketing, Statistics /li liAt least 3 years of experience with a solid focus on CRM /li liProven experience within the Salesforce ecosystem /li liStrong analytical mindset /li liDigital and innovation-oriented mindset /li liExpertise in CRM and Retail reporting /li liExcellent communication and presentation skills /liliTeam player, able to perform in a fast-paced environment /li liFluency in English (both written and spoken) is essential /li /ul h3Benefits /h3 ul liWellbeing Parenting: Programs dedicated to physical and mental wellbeing and parenting support /li liWellness area with free courses such as yoga, pilates, and functional training /li liLearning Development: Technical-specialist and managerial training programs and opportunities for continuous skill development /li liCompany Cafeteria /li li20% discount on all our brands /li liAccess to exclusive employee perks across the group (travel, electronics, and more) /li liFlexible start times and smart working options /li liMedical consultation and 8 additional hours of paid leave annually for medical appointments /li liHealth insurance included once a permanent contract is secured /li /ul /p #J-18808-Ljbffr