Senior Product Support Specialist

ppAlpinestars is a global leader in performance, protection, and lifestyle apparel, rooted in motorsports and action sports. While our products are trusted by world-class athletes in MotoGP, Formula One, and motocross, we also design and deliver high-quality gear and apparel for a broad range of customers—from professional riders to everyday enthusiasts. /ppDriven by innovation, engineering excellence, and a deep understanding of performance and design, we continuously push the boundaries of product development. /ppDriven by a relentless pursuit of performance, protection, and innovation, Alpinestars is a global leader and premium brand in advanced rider equipment. From world‑championship motocross tracks to the most extreme enduro terrain, we develop technical solutions for riders who compete, train, and push beyond limits every day. /ppWe are looking for a bSenior /b bProduct Support Specialist /b to join our Aftersales Support Team. Product Support is on the front line, ensuring that customers' needs are heard and met, along with the technical department, which plays a key role by providing support and maintenance. Maintaining and improving customer satisfaction through after-sales service makes the customer aware that they can rely on a customer service team that is attentive to their needs and empathetic even after the purchase. /ph3Main Responsibilities: /h3ulliThe candidate will be responsible for providing first technical assistance to our clients, ensuring high-quality service and timely problem resolution /liliDefining the type of support needed and addressing the issue to the related Dealer or Distributor; /liliThe candidate will handle requests via phone, email, and ticketing systems, and collaborate with other departments to resolve problems /liliEvaluating claim requests and collecting evidences of product defection or deliveries unconformity; /liliIdentifying the nature of product defection and sending products for CQ inspections or product repair; /liliProducing credit notes in the system; /liliProducing waybill for shipping or repaired products; /liliCreating a reports regarding claims and all related information. /li /ulh3Requirements: /h3ulliHigh school graduation; /liliAt least 3 years of working experience in the field of technical apparel; /liliFluency in English; /liliFluency in German and/or Polish ; /liliGood knowledge of AS400 /liliAbility to work in a team and in a fast-paced environment; /liliProblem solving approach /liliPassion for Motorsports and technical knowledge of our products is a plus /liliThe role requires strong problem-solving skills, excellent communication abilities, and the capability to work both independently and as part of a team. /li /ulpbSalary Package: /b from 30.000€ + welfare + ticket restaurant /p /p #J-18808-Ljbffr